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ServiceNow Technical Support Engineer Intern Interview Questions and Answers

Updated 7 May 2024

ServiceNow Technical Support Engineer Intern Interview Experiences

1 interview found

Technical Support Engineer Intern Interview Questions & Answers

user image Sneh Gupta

posted on 7 May 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at SRM Institute of Science & Technology, Chennai and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

MCQ - 40 questions - 40 mins
4 section each 10 questions
Section 1 : SQL based
Section 2 : Javascript
Section 3 : Linux/Unix fundamentals
Section 4 : Servicenow Platform

Round 2 - Technical 

(3 Questions)

  • Q1. SQL - DDL,DML, and most of the questions were related to Unix commands. To explain the commands.
    • Add your answer
  • Q2. Then a few questions related to ServiceNow were also asked. Like what do you know about service now, and what are some advantages of using the servicenow platform. I was asked for a detailed description of...
    • Add your answer
  • Q3. Lastly, a scenario based question was asked where I have to deal with a troubled client. And how I would react in such a scenario. And what I would do then.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Basic to intermediate level questions - Based on networking,javascript, operating systems and also asked about the company and the services they provide. Basic oops and coding question was given to write t...
    • Add your answer
  • Q2. Scenario and condition based questions - 1. Situations based for eg: If a customer comes with an issue which has never been diagonized previously and there are no vlogs regarding that. What will you do?
    • Add your answer

Top trending discussions

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Career Growth
2w (edited)
a data analyst
Which way
Passout 2018-Electrical Engineer. July 2018 - Jan 2021 Prepared for Govt jobs. Jan 2021-Mar 2024, small size company, 3.2 yoe as Data analyst. EXCEL Nly. April 2024 - July 2024, internship-Sales Associate. Excel, powerbi, sql. August 2024 - Jan 2025-Got skills for business analyst from Microsoft-LinkedIn Program. 1 Feb 2025 - purchase manager in small electrical contracting company - Prepare Purchase order, negotiations,Vendor Management. My Skills: Sql, Python, Advance Excel, Jira, UML, BRD, Power Bi. How long should I stay here. Is My current experience is helping in my journey. Should I look for certification in ERP Softwares, as I am looking for a jobs in Gulf and as well. Where 2 go. Kindly reply with solutions, Carrer Roadmap, and current market conditions. How can I use my data analyst experience in the field of purchase. So that I can have more negotiating power.
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Interview questions from similar companies

Technical Support Engineer Interview Questions & Answers

Atlassian user image Anonymous

posted on 26 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How does internet works
    • Add your answer
  • Q2. HTTP codes SQL troubleshooting
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. SQL python java
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations
    • Add your answer
  • Q2. Work shifts questions
    • Add your answer

Customer Support Associate Interview Questions & Answers

24/7 Customer user image Anonymous

posted on 20 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Assessment and documents submission
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I prefer for the people can join 247.ai because the companies culture and environment is really good,working with the company feels we are gaining knowledge and getting an good experience.

Technical Support Engineer Interview Questions & Answers

VMware Software user image Anonymous

posted on 2 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. Networking questions
    • Add your answer
  • Q2. VMware VSphere questions
    • Add your answer
  • Q3. OS related questions
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Scenario based questions
    • Add your answer
  • Q2. Will you be ok working in shifts
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Questions about values
    • Add your answer
  • Q2. Salary negotiations
    • Add your answer

Senior Technical Support Engineer Interview Questions & Answers

Red Hat user image Anonymous

posted on 18 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Unable to ssh. Troubleshoot it
    • Add your answer
  • Q2. TCP IP model
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Oracle Cerner user image Anonymous

posted on 5 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Few linux commands
    • Add your answer
  • Q2. Explain few, Any command for example
  • Ans. 

    Some common commands for technical support engineers include ping, ipconfig, and tracert.

    • Ping: Used to test the reachability of a host on an IP network.

    • Ipconfig: Displays all current TCP/IP network configuration values.

    • Tracert: Shows the route that packets take to reach a specified destination.

    • Answered by AI
    Add your answer

Technical Support Associate Interview Questions & Answers

Thomson Reuters user image Anonymous

posted on 11 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in May 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. About projects which I have worked on hybris
    • Add your answer
  • Q2. Tools in hybris used
  • Ans. 

    Hybris uses various tools for development and support tasks.

    • Eclipse IDE for development

    • Hybris Administration Console for configuration

    • HAC for monitoring and troubleshooting

    • Ant for building and deploying

    • Jenkins for continuous integration

    • Answered by AI
    Add your answer

Desktop Support Engineer Interview Questions & Answers

Infor Global Solution user image Anonymous

posted on 11 Dec 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your expected salary?
    • Add your answer
  • Q2. Are you willing to relocate?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - After all the question they asked me the notice period and she said she needs immediate joiner

Technical Support Engineer Interview Questions & Answers

Citrix user image PAVITHRA RAJI

posted on 27 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Question related to L3 and L2 topics
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Salary expectation. Relocation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well what we have mentioned in the resume

Technical Support Engineer Interview Questions & Answers

Adobe user image Anonymous

posted on 9 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Basic Communication 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Current Job role
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Work Experience
    • Add your answer
  • Q2. Current Job roles and KPIs
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. OS Troubleshooting
    • Add your answer
  • Q2. Network Troubleshooting
    • Add your answer
More about working at ServiceNow

ServiceNow Interview FAQs

How many rounds are there in ServiceNow Technical Support Engineer Intern interview?
ServiceNow interview process usually has 3 rounds. The most common rounds in the ServiceNow interview process are Technical and Aptitude Test.

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