ServiceNow Technical Support Engineer Intern Interview Questions and Answers

Q1. What is Difference between vMotion, FT and HA What is VPXA
Ans. 
vMotion, FT, and HA are VMware technologies for virtual machine mobility, fault tolerance, and high availability. VPXA is a vCenter Server agent.
• vMotion allows live migration of virtual machines between hosts without downtime

• FT provides continuous availability for virtual machines by creating a secondary VM that mirrors the primary VM

• HA automatically restarts virtual machines on different hosts in case of host failure

• V...read more
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Q1. How do you handle multiple severity-1 tickets
Ans. 
Prioritize and delegate tasks, communicate with stakeholders, and work efficiently under pressure.
• Prioritize severity-1 tickets based on impact and urgency

• Delegate tasks to team members based on expertise and workload

• Communicate with stakeholders about the status and resolution of tickets

• Work efficiently under pressure to resolve tickets in a timely manner
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Q1. Unable to ssh. Troubleshoot it
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Q2. TCP IP model
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Q1. Few linux commands
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Q2. Explain few, Any command for example
Ans. 
Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Versant round where you have to complete some given task given by them in a given time frame

Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
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Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
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Q1. About projects which I have worked on hybris
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Q2. Tools in hybris used
Ans. 
Hybris uses various tools for development and support tasks.
• Eclipse IDE for development

• Hybris Administration Console for configuration

• HAC for monitoring and troubleshooting

• Ant for building and deploying

• Jenkins for continuous integration
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Q1. What is your expected salary?
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Q2. Are you willing to relocate?
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Q1. Question related to L3 and L2 topics
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Q1. Salary expectation. Relocation
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Q1. Tell me about yourself
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Q2. Current Job role
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Q1. Work Experience
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Q2. Current Job roles and KPIs
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Q1. OS Troubleshooting
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Q2. Network Troubleshooting
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