Salesforce Production Support Engineer Interview Questions and Answers

IBM Aptitude Syllabus which had 18 Questions on topics of Profit and Loss, Ratios and Proportions, Percentage, Probability, Speed Time and Distance, Permutation and Combination, and Number System. Each question was to be solved in a time limit of 2 minutes 15 seconds.

The first round was a coding round of 30 min for only one .

Yes..good evening.....

Tq give me opportunity..

some topic all some member's discussion in group..

Q1. What is a role of support engineer
Ans. 
A support engineer is responsible for providing technical assistance and resolving issues related to software or hardware systems.
• Providing technical support to customers or end-users

• Troubleshooting and resolving software or hardware issues

• Installing, configuring, and maintaining systems

• Monitoring system performance and identifying potential problems

• Collaborating with development teams to address bugs or enhancements

• Do...read more
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Q2. What is ticketing tool
Ans. 
A ticketing tool is a software application used to track and manage customer support requests or issues.
• Ticketing tools help in organizing and prioritizing customer support tickets.

• They provide a centralized platform for communication and collaboration between support teams and customers.

• Ticketing tools often include features like ticket assignment, status tracking, and reporting.

• Examples of popular ticketing tools inc
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Q3. What is monitoring tool
Ans. 
A monitoring tool is a software application or system that collects and analyzes data to track the performance and health of a system or application.
• Monitoring tools collect data from various sources such as servers, networks, databases, and applications.

• They provide real-time visibility into the system's performance, availability, and resource utilization.

• Monitoring tools can generate alerts or notifications when pred...read more
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Q4. What are SQL comments
Ans. 
SQL comments are used to add explanatory notes or remarks within SQL code.
• SQL comments start with a double hyphen (--), or can be enclosed between /* and */

• Comments are ignored by the SQL engine and are not executed as part of the code

• Comments can be used to improve code readability and provide documentation

• Comments can be used to disable or temporarily remove parts of the code for testing or debugging purposes
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Q5. What doing in the SQL
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Q6. What is DML full form
Ans. 
DML stands for Data Manipulation Language.
• DML is a subset of SQL (Structured Query Language) used to manipulate data in a database.

• It includes commands like INSERT, UPDATE, DELETE, and SELECT.

• DML statements are used to add, modify, or delete data in database tables.

• For example, INSERT statement is used to add new records, UPDATE statement is used to modify existing records, DELETE statement is used to remove records, a...read more
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A good coding test will measure candidate capacity for problem solving skills and understanding of coding

Aptitude test plays important role of understanding the knowledge of the person

Q1. Tell about yourself , what are your strengths?
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Q2. What do you know about our company?
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Q3. What are your weakness?
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Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

Q1. 
Sum of Two Numbers Represented as Arrays
Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...read more
Ans. 
Given two numbers represented as arrays, calculate their sum and return the result as an array.
• Iterate through the arrays from right to left, adding digits and carrying over if necessary

• Handle cases where one array is longer than the other by considering the remaining digits

• Ensure the final sum array does not have any leading zeros
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Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.