Salasar Services Insurance Brokers Operations Executive Interview Questions and Answers

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Q1. What abouth yourself
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Q2. What about you job role
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Q3. How many years work
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Q4. Work related questions
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Q1. Current company job role & responsibility
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Q2. What about your self
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Q3. MIS regarding new dashboard & how much better in excel
Ans. 
The new dashboard in MIS is significantly better than Excel for data visualization and analysis.
• The new dashboard in MIS allows for real-time data updates and interactive visualizations.

• Excel is limited in terms of data handling capacity and lacks advanced visualization features.

• The new dashboard in MIS can easily integrate data from multiple sources for comprehensive analysis.

• Excel requires manual data entry and manip...read more
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Q1. How much do i knoe about the insurance field?
Ans. 
I have extensive knowledge and experience in the insurance field.
• I have worked in the insurance industry for over 10 years

• I am well-versed in various types of insurance such as life, health, property, and casualty

• I have a strong understanding of insurance regulations and policies

• I have experience in underwriting, claims processing, and risk assessment
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Q2. What was the issue of leaving last company?
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I left my last company due to lack of growth opportunities and desire for a new challenge.
• Lack of growth opportunities in previous role

• Desire for new challenges and opportunities

• Seeking a company where I can further develop my skills and career
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Q1. Tell me about yourself
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I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat
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Q2. What is Insurance
Ans. 
Insurance is a financial protection plan that provides coverage against potential losses or damages.
• Insurance is a contract between the insured (policyholder) and the insurer (insurance company).

• The insured pays a premium in exchange for the insurer's promise to compensate for covered losses.

• Types of insurance include health, life, auto, home, and travel insurance.

• Insurance helps individuals and businesses manage risks...read more
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Q1. Technical hR round ,
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Q2. Technical round
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Q3. HR round never repond
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Q1. Excel ,Gst technical round
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Q2. Gst technical round
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Q3. Gst technical round waste if time long
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Q1. About previous experience
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Q2. About educational qualification
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Q3. Excel knowledge check
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Q1. Self introduction, strength, skills
Ans. My name is Shaik Afreed I'm from Hasmathpet old bowenpally Secunderabad and i have completed my graduation from KSR Degree College with 88% my strengths are Dedication towards Work, Hard working, Whiling to do work with Team with proactive attitude My Skills are I have done some Extra Courses like MS office and Type writing C, C++, Java
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Q2. Willing to do work with Rotational shifts day and night
Ans. Yes sir no problem with day and night shifts i will go as company said
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Q3. How you handle the customer
Ans. 
I handle customers with empathy, active listening, and problem-solving skills.
• Listen actively to understand the customer's needs and concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's issues

• Remain calm and professional, even in challenging situations

• Follow up with the customer to ensure their satisfaction

• Example: Apologize for any inconvenien...read more
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Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and efficient in meeting customer needs.

• Examples of good customer service include prompt responses to queries, personalized recommendations, and hassle-free returns.
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Q5. Family Background how many members in family
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