SecureNow Insurance Broker Senior Executive Interview Questions and Answers

Q1. Introducing family background
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Q2. My speciality and my daily responsibilities
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Q1. Introduction about my self
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Q1. Is comfortable for rotation shift
Ans. 
Yes, I am comfortable with rotation shifts as I understand the importance of flexibility in customer care roles.
• I am open to working different shifts to accommodate customer needs

• I have previous experience working in rotation shifts and have adapted well to the schedule

• I understand the importance of providing round-the-clock support to customers

• I am willing to adjust my personal schedule to meet the demands of the job
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Q2. Self introduction
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Q3. Privious company
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Q4. Expectation for salary
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Q1. Why do you want to do work
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Q2. Comfortable for rotation shift
Ans. 
Yes, I am comfortable with rotation shifts.
• I am flexible with my schedule and can adapt to different shifts

• I understand the importance of providing customer support round the clock

• I have previous experience working in rotation shifts

• I am willing to work weekends and holidays if required
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Q3. Do you have a bike for up and down
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Q4. Salary expectation
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Q5. Self introduction
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Accounting rules, previous company work details

Q1. Salary discussion previous company work experience
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Q2. Previous salary
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Q1. Last experience
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Q2. Salary discussion
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Q1. Acpected salary
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Q1. Self introduction, strength, skills
Ans. My name is Shaik Afreed I'm from Hasmathpet old bowenpally Secunderabad and i have completed my graduation from KSR Degree College with 88% my strengths are Dedication towards Work, Hard working, Whiling to do work with Team with proactive attitude My Skills are I have done some Extra Courses like MS office and Type writing C, C++, Java
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Q2. Willing to do work with Rotational shifts day and night
Ans. Yes sir no problem with day and night shifts i will go as company said
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Q3. How you handle the customer
Ans. 
I handle customers with empathy, active listening, and problem-solving skills.
• Listen actively to understand the customer's needs and concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's issues

• Remain calm and professional, even in challenging situations

• Follow up with the customer to ensure their satisfaction

• Example: Apologize for any inconvenien...read more
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Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and efficient in meeting customer needs.

• Examples of good customer service include prompt responses to queries, personalized recommendations, and hassle-free returns.
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Q5. Family Background how many members in family
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Q1. What was your previous job profile?
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