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Europ Assistance India Customer Service Executive Interview Questions and Answers

Updated 23 May 2021

Europ Assistance India Customer Service Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What was previous experience with amazon ?
  • Q2. Some situation based questions ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was relatively easy although process is quite time consuming. Had client round also

Interview questions from similar companies

Interview Questionnaire 

7 Questions

  • Q1. Introduce me yourself
  • Q2. Why there is long gap in your job please explain?
  • Q3. Why I should hire you?
  • Q4. What makes you suitable for this job?
  • Q5. Why you want to work in BPO?
  • Ans. 

    I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

    • I have excellent communication skills and enjoy interacting with people.

    • I am a problem solver and find fulfillment in resolving customer issues.

    • I am patient and empathetic, which are essential qualities for customer service roles.

    • I am motivated by the opportunity to provide exceptional service and create positive cus...

  • Answered by AI
  • Q6. Are you comfortable on call to talk with customers?
  • Q7. What is your current CTC and expected CTC?
  • Ans. 

    I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

    • My current CTC is competitive and reflects my skills and experience.

    • My expected CTC is based on industry standards and my qualifications.

    • I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

    • I believe that a fair and mutually beneficial sa

  • Answered by AI

I appeared for an interview before Oct 2016.

Interview Questionnaire 

1 Question

  • Q1. About salary

Interview Preparation Tips

Round: Resume Shortlist
Experience: Simple interview
Tips: About insurance and sale background

Round: HR Interview
Experience: Negotiated

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Current affairs
  • Q2. Subject question

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask fake and if don't know . No Answer plz
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Why do you want work here
  • Q3. Do you want to continue your studies

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't take stress just say fluently and truth
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Type test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident and have practice on typeing
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself more
  • Q2. Talk about your previous carrier job responsibilities and role

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive

Stay strong

Do not demotivate or stutter when talking
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Can you tell me about yourself?
  • Ans. 

    I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.

    • Experienced customer service associate

    • Skilled in handling customer inquiries and resolving issues

    • Friendly and dedicated

    • Strong communication skills

    • Proficient in using CRM software

  • Answered by AI
  • Q2. What is the NPS ?
  • Ans. 

    NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

    • NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

    • Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...

  • Answered by AI
  • Q3. How do you achieve excellence in customer service?
  • Ans. 

    Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.

    • Listen actively to customers to understand their needs and concerns

    • Show empathy and understanding towards customers' situations

    • Resolve issues promptly and efficiently to ensure customer satisfaction

    • Go above and beyond by offering personalized solutions ...

  • Answered by AI
  • Q4. What are the reasons that prompted you to switch jobs?
  • Ans. 

    Seeking career growth and new challenges.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking new challenges and experiences

  • Answered by AI
Round 2 - Aptitude Test 

Logical reasoning, English grammar, and problem-solving.

Round 3 - Language Proficiency Check 

(1 Question)

  • Q1. Basic Questions in Native language
Round 4 - HR 

(1 Question)

  • Q1. Salary Discussion Round
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Normal statistics and aptitude

Round 3 - Coding Test 

About insurance, & how to clients approach

Round 4 - HR 

(2 Questions)

  • Q1. Self introduction and qualifications
  • Q2. About previous experience and company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Assignment 

Reasoning ability continue with sinario

Round 2 - HR 

(1 Question)

  • Q1. Basic details Communication skills Decision making Sales convertion

Europ Assistance India Interview FAQs

How to prepare for Europ Assistance India Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Europ Assistance India. The most common topics and skills that interviewers at Europ Assistance India expect are Customer Service, Customer Handling, Solving Queries, inbound voice process and outbound process.

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Europ Assistance India Customer Service Executive Salary
based on 20 salaries
₹1.3 L/yr - ₹3.5 L/yr
11% less than the average Customer Service Executive Salary in India
View more details

Europ Assistance India Customer Service Executive Reviews and Ratings

based on 2 reviews

1.3/5

Rating in categories

1.4

Skill development

1.2

Work-life balance

1.4

Salary

1.4

Job security

1.4

Company culture

1.2

Promotions

1.2

Work satisfaction

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