Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Royal Enfield Team. If you also belong to the team, you can get access from here

Royal Enfield Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Royal Enfield Service Manager Interview Questions and Answers for Freshers

Updated 12 Mar 2025

Royal Enfield Service Manager Interview Experiences for Freshers

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - Technical 

(6 Questions)

  • Q1. Motorcycle related , customer satisfaction
  • Q2. Technical support, customer service
  • Q3. System work, data analysis
  • Q4. Calling, customer call effert
  • Q5. Part Vector order
  • Q6. 3 day feedback , customer service experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical support, customer service, technical issues,

Interview questions from similar companies

Interview Questionnaire 

5 Questions

  • Q1. About engines
  • Q2. General knowledge
  • Q3. Sports
  • Q4. About transmission system
  • Q5. About insurance and claims
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Product diagnosis specific
Round 3 - HR 

(1 Question)

  • Q1. HR Negotiation round for package

Interview Preparation Tips

Interview preparation tips for other job seekers - need to negotiate well for location / package.
not to compromise on either
ensure to chk the BU & growth prospects in advance
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. IC engine basics and Motorcycle working mainly Lubrication, Transmission and Emission norms
  • Q2. Dealership Management, Profitability, Manpower Capability building, and Technical failure report to Comapny
Round 3 - One-on-one 

(1 Question)

  • Q1. Mainly Business Management- How to handle Market, competition Knowledge- Market share, your perception about Bajaj

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. About yourself I.e. Achievement, Learning and way ahead,
2. Dealership profitability and management,
3. Customer Experience enhancement,
4. How you r going to help company in achieving its Vision, Mission.

Interview Questionnaire 

2 Questions

  • Q1. What is main purpose to do as customer service manager.
  • Ans. 

    The main purpose of a customer service manager is to ensure customer satisfaction and loyalty by overseeing and improving the quality of customer service.

    • Ensure customer satisfaction and loyalty

    • Oversee and improve the quality of customer service

    • Train and develop customer service representatives

    • Handle customer complaints and resolve issues

    • Implement strategies to enhance customer experience

    • Monitor customer service metric...

  • Answered by AI
  • Q2. Escalate complaints with no doubts and no any loss .
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(12 Questions)

  • Q1. What reason for Hydraulic lifting slow
  • Ans. 

    Hydraulic lifting may be slow due to low hydraulic fluid levels, air in the system, or a malfunctioning pump.

    • Low hydraulic fluid levels can cause slow lifting as there is not enough pressure to operate efficiently.

    • Air in the hydraulic system can create air pockets, leading to decreased performance.

    • A malfunctioning pump can result in inadequate pressure being generated for lifting.

    • Check hydraulic fluid levels and top up...

  • Answered by AI
  • Q2. Types of engine system
  • Ans. 

    Engine systems can be categorized into internal combustion engines and external combustion engines.

    • Internal combustion engines: gasoline engines, diesel engines

    • External combustion engines: steam engines

    • Other types: rotary engines, electric engines

  • Answered by AI
  • Q3. Types of gear box
  • Ans. 

    Types of gear boxes include manual, automatic, CVT, DCT, and AMT.

    • Manual gear box requires the driver to manually shift gears using a clutch pedal.

    • Automatic gear box shifts gears automatically without the need for manual input.

    • CVT (Continuously Variable Transmission) provides seamless gear shifts without distinct gear ratios.

    • DCT (Dual Clutch Transmission) combines the efficiency of manual transmission with the convenien...

  • Answered by AI
  • Q4. Fan belt tension
  • Q5. Main parts of engine
  • Ans. 

    Main parts of an engine include cylinders, pistons, crankshaft, camshaft, valves, and spark plugs.

    • Cylinders: where combustion takes place

    • Pistons: move up and down in cylinders to create power

    • Crankshaft: converts linear motion of pistons into rotational motion

    • Camshaft: controls opening and closing of valves

    • Valves: regulate flow of air and fuel into cylinders

    • Spark plugs: ignite air-fuel mixture in cylinders

  • Answered by AI
  • Q6. Tractor not take load properly. What reason
  • Ans. 

    Possible reasons for tractor not taking load properly

    • Check if the clutch is slipping

    • Inspect the transmission for any issues

    • Examine the hydraulic system for leaks or malfunctions

    • Verify if the engine is producing enough power

    • Assess the condition of the tires for proper traction

  • Answered by AI
  • Q7. Tractor given white smoke. What for reason
  • Ans. 

    White smoke from a tractor can be caused by a few different reasons, such as coolant leaking into the combustion chamber or unburned fuel in the exhaust system.

    • Possible reasons for white smoke from a tractor include coolant leaking into the combustion chamber, unburned fuel in the exhaust system, or a faulty fuel injector.

    • Check the coolant level and quality to see if there are any signs of contamination.

    • Inspect the exh...

  • Answered by AI
  • Q8. Tractor given black smoke. What for reason
  • Ans. 

    Tractor emitting black smoke may be due to issues with fuel, air, or engine components.

    • Possible reasons for black smoke include fuel injector issues, clogged air filter, or engine timing problems.

    • Check fuel quality and injector system for proper functioning.

    • Inspect air filter for blockages and replace if necessary.

    • Ensure engine components such as valves and pistons are in good condition.

    • Consult a mechanic for further d

  • Answered by AI
  • Q9. Tractor given blue smoke. What reason
  • Ans. 

    Blue smoke in a tractor could be caused by burning oil due to worn piston rings or valve seals.

    • Possible reasons for blue smoke in a tractor include worn piston rings or valve seals

    • Burning oil can also be caused by a damaged cylinder head gasket

    • Excessive blow-by from the crankcase ventilation system can lead to blue smoke

  • Answered by AI
  • Q10. What is hydraulic oil pressure
  • Ans. 

    Hydraulic oil pressure is the force exerted by hydraulic oil within a hydraulic system.

    • Hydraulic oil pressure is measured in pounds per square inch (psi).

    • It is crucial for the proper functioning of hydraulic systems, as it determines the force and speed of hydraulic actuators.

    • Low hydraulic oil pressure can result in sluggish performance, while high pressure can lead to system damage.

    • Maintaining the correct hydraulic oi...

  • Answered by AI
  • Q11. What is free play of clutch
  • Ans. 

    Free play of clutch refers to the distance the clutch pedal can be depressed before the clutch begins to engage.

    • Free play is important for proper clutch operation and to prevent premature wear.

    • It allows for smooth engagement and disengagement of the clutch.

    • Adjusting the free play may be necessary to ensure proper clutch function.

    • Excessive free play can indicate a problem with the clutch system.

  • Answered by AI
  • Q12. What is free play of break
  • Ans. 

    Free play of brake refers to the amount of movement in the brake pedal or lever before the brakes start to engage.

    • Free play is important for ensuring the brakes do not engage too early or too late.

    • It can be adjusted to suit the rider's preferences or to compensate for wear in the brake system.

    • Excessive free play can indicate a problem with the brake system that needs to be addressed.

    • For example, on a motorcycle, adjust...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Escorts Kubota Limited Service Manager interview:
  • Tractor engine
  • Hydraulics
  • Clutch
  • Types of smoke
  • Gear Box
  • Differential
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Dec 2020.

Round 1 - Technical 

(4 Questions)

  • Q1. Basics of automobile like difference in Diesel and Petrol engine, engine firing sequence, ABS working principle
  • Q2. How do you plan to manage targets since your previous company did not include them in the Key Responsibility Areas (KRA)?
  • Ans. 

    I will leverage my experience and proactive strategies to effectively manage targets despite their absence in previous roles.

    • Set clear, measurable goals: For example, I would establish monthly service response time targets based on industry standards.

    • Implement regular performance reviews: Conduct bi-weekly check-ins to assess progress towards targets and adjust strategies as needed.

    • Utilize data analytics: Analyze servi...

  • Answered by AI
  • Q3. Are you comfortable with the re-allocation
  • Ans. 

    I am comfortable with re-allocation, as it enhances efficiency and adaptability in service management.

    • Re-allocation allows for better resource management, ensuring that team members are utilized effectively.

    • For example, if a project is behind schedule, reallocating staff can help meet deadlines.

    • It also fosters a collaborative environment, as team members may gain new skills by working in different areas.

    • In my previous ...

  • Answered by AI
  • Q4. How will you work under pressure?
  • Ans. 

    I thrive under pressure by staying organized, prioritizing tasks, and maintaining clear communication with my team.

    • Stay organized: I use tools like Trello to manage tasks and deadlines effectively.

    • Prioritize tasks: In a previous role, I identified critical issues and tackled them first during a high-pressure project.

    • Maintain communication: I hold regular check-ins with my team to ensure everyone is aligned and supporte...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have worked diligently in your previous organization, then your attitude and aptitude will be the determining factors.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Automobile workshop
  • Q2. Working process

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What you do if your company is in degrowth or in tough condition.

Interview Preparation Tips

Interview preparation tips for other job seekers - Move beyond your to-do list and think strategically..... focus on your work to achieve success and shine like star 🌟.

I applied via Naukri.com and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and straightforward while taking interview

Royal Enfield Interview FAQs

How many rounds are there in Royal Enfield Service Manager interview for freshers?
Royal Enfield interview process for freshers usually has 2 rounds. The most common rounds in the Royal Enfield interview process for freshers are Resume Shortlist and Technical.
How to prepare for Royal Enfield Service Manager interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Royal Enfield. The most common topics and skills that interviewers at Royal Enfield expect are Service management, CRM, Workshop Management, After Market Service and After Sales Service.
What are the top questions asked in Royal Enfield Service Manager interview for freshers?

Some of the top questions asked at the Royal Enfield Service Manager interview for freshers -

  1. Motorcycle related , customer satisfact...read more
  2. 1. Process, How you handing manpo...read more
  3. Are to interested to work over time ,over d...read more

Tell us how to improve this page.

Royal Enfield Service Manager Interview Process for Freshers

based on 1 interview

Interview experience

5
  
Excellent
View more
Royal Enfield Service Manager Salary
based on 103 salaries
₹1.6 L/yr - ₹6 L/yr
61% less than the average Service Manager Salary in India
View more details

Royal Enfield Service Manager Reviews and Ratings

based on 43 reviews

4.7/5

Rating in categories

4.7

Skill development

4.1

Work-life balance

4.0

Salary

3.8

Job security

4.7

Company culture

4.2

Promotions

4.6

Work satisfaction

Explore 43 Reviews and Ratings
Assistant Manager
1k salaries
unlock blur

₹5 L/yr - ₹18 L/yr

Deputy Manager
615 salaries
unlock blur

₹8.9 L/yr - ₹23 L/yr

Store Executive
358 salaries
unlock blur

₹1.4 L/yr - ₹4 L/yr

Trainee
343 salaries
unlock blur

₹1.2 L/yr - ₹3.5 L/yr

Senior Engineer
291 salaries
unlock blur

₹4.7 L/yr - ₹10.1 L/yr

Explore more salaries
Compare Royal Enfield with

Tata Motors

4.2
Compare

Maruti Suzuki

4.2
Compare

Ashok Leyland

4.1
Compare

Hero MotoCorp

4.1
Compare
Did you find this page helpful?
Yes No
write
Share an Interview