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Revolut Customer Service Representative Interview Questions and Answers for Experienced
Revolut Customer Service Representative Interview Experiences for Experienced
1 interview found
Anjana Samanta
Selected
I applied via Approached by Company and was interviewed before Oct 2023. There were 2 interview rounds.
Basic aptitude test was given
(2 Questions)
- Q1. Explain about your current KRA
- Ans.
My current KRA involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, and chat
Resolving customer complaints and issues in a timely manner
Ensuring customer satisfaction by providing excellent service
Maintaining accurate records of customer interactions and transactions
- Q2. Share a tough situation at work and how did you handle the case and came out with a positive outcome?
- Ans.
Handled a difficult customer complaint by actively listening, empathizing, and finding a solution that satisfied the customer.
Remained calm and composed while listening to the customer's concerns
Empathized with the customer's frustration and validated their feelings
Offered a solution that addressed the customer's issue and exceeded their expectations
Followed up with the customer to ensure their satisfaction and build r
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I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your self
Interview Preparation Tips
Anonymous
I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.
Basic email.typing.reading grammar
Selected
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your self ?
- Q2. Tell me about your last weekend ?
- Q3. Where do you see yourself in 5 years ?
- Q4. What do you know about online transaction ?
- Ans.
Online transactions refer to the process of electronically transferring money or making payments over the internet.
Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.
They are commonly used for purchasing goods and services, paying bills, transferring money, and more.
Security measures such as encryption and authentication are crucial to protect sensitive in...
- Q5. What do you know about paytm?
- Ans.
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
Founded in 2010 by Vijay Shekhar Sharma
Offers services like mobile recharges, bill payments, online shopping, and ticket bookings
Allows users to transfer money to friends and family
Provides cashback and discounts on transactions
Has a digital wallet feature for storing money
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. My personal profile and my previous experience and products
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. 1hr long.
- Q2. 1 Hr.
- Q3. Chilled out. Salary compensation
Interview Preparation Tips
Experience: CGPA 6 Above shortlisted
Round: Technical Interview
Experience: DSA, Analytics, Business Knowledge
Round: Technical Interview
Experience: Project, DBMS, OOPS, DW, Probability, Puzzles
Interview Preparation Tips
Experience: Test was consist of two sections
1.Quant
2.Aptitude
Tips: Since initial shortlisting was based on Test so focus on Quant and Aptitude
Duration: 40 minutes
Total Questions: 30
Round: Interview
Experience: Tested communication skill for the purpose of client interaction.
Round: Interview
Experience: Asked Questions relating to resume. the first part of the 2nd round was mostly on my intern,the profile of which matched with what they were looking for.Data mining ,Data analyst etc.they went in depth about my intern and asked every detail of how i proceeded in getting the final results. second part focussed on PAYPAL .
Tips: They didn't expect the candidate to know everything about PAYPAL but it is always good to know about the company as much as you can before attending the interview.
Round: Interview
Experience: They looked at the approach and tried to push us to the limits.
The most important factor is how you approach the problem and not if you end up with result then there was other question,they tested the approach even for that one.
Tips: Preparation on guesstimate and case studies will help you deal with question like that.
Skills: Communication skill, Problem solving skill
College Name: IIT MADRAS
AKASH KUMAR SINGH
I applied via Campus Placement and was interviewed in Dec 2016. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. For this round he gave me lot of problems and asked to develop optimal algorithm to solve that. Problems were mainly on trees and number sequences
- Q2. In this round he mainly discussed my projects and asked me how these can be put to use in Paypal. He also asked some basic questions from ML
- Q3. HR round was just for formality
- Q4. Probability , question on calculating expected number of trials and puzzles
Interview Preparation Tips
Experience: The coding question was:
Given a binary string containing 0's and 1's. You can split the string such that each partition should be a exponential of 5 (1,5,25,625...). You were asked to return minimum number of partition for the given string such each partition is exponential of 5. If no such partition exists return -1.
Examples: '101101101' Ans: 3 (101, 101, 101)
'111' Ans: 3 (1,1,1)
10101 Ans: -1
Tips: For MCQ's prepare DSA, OS and Networking. For DSA you can refer to cormen
For Coding question practice on either geeksforgeeks or from any of the coding platforms like hackerrank
The shortlist was mainly dependent on coding question
Duration: 1 hour 30 minutes
Round: Puzzle Interview
Tips: Do lot of puzzles from heard on the street, -----/ , Try to search for more. It will be helpful in other interviews as well
Round: Technical Interview
Tips: Practice algorithm section from geeksforgeeks. There are lot of standard problems. The given questions were slightly modified version of standard problems
Round: Technical Interview
Tips: For this round you need to be well prepared with your projects and resume.
College Name: IIT Madras
I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.
(2 Questions)
- Q1. How you fit yourself as service person
- Ans.
I fit myself as a service person by being empathetic, proactive, and solution-oriented.
I have a natural ability to understand and connect with customers' needs and emotions.
I take the initiative to anticipate and address customer concerns before they become problems.
I focus on finding practical and effective solutions to ensure customer satisfaction.
I actively listen to customers, validate their concerns, and provide c...
- Q2. How first can you adjust yourself to a new job if you get a 1 day notice
- Ans.
I can quickly adjust to a new job with a 1-day notice by being proactive and adaptable.
I would immediately gather all necessary information about the job and company
I would prioritize tasks and create a plan to ensure a smooth transition
I would seek guidance from colleagues or supervisors to understand expectations
I would focus on building relationships with team members and customers
I would stay positive and maintain ...
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. I'm freelancer
- Q2. Sir I help you plz I'm nerves
- Q3. Learning skills and terend
- Q4. Learning me and terend me
- Q5. Learning me terend me customer service skills
- Q6. Customer service skills learn me
Interview Preparation Tips
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Revolut Customer Service Representative Interview Process for Experienced
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