Reverse Logistics Group Operations Associate Interview Questions and Answers

We were asked to write on a topic

Based on scenarios that we will face as a customer service executive

Q1. My work experience .
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Q2. About my qualification
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Easy basic question ragard job profile

Q1. Tell me about your self
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Q2. Family background
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Q1. Personal information and experience.
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Q2. Can you Handel larger number of blue collar rider.
Ans. 
Yes, I have experience handling a large number of blue collar riders through efficient scheduling and communication.
• I have experience managing a high volume of blue collar riders by creating optimized schedules.

• I am skilled in effective communication to ensure smooth operations with a large number of riders.

• I have successfully coordinated with a team of blue collar riders to meet deadlines and targets.
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Q3. How can you handle the strike situation
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It was an assignment to find out the top suppliers

Q1. How did you scale up business in your last job ?
Ans. 
I scaled up business in my last job by implementing new marketing strategies, expanding our client base, and optimizing operational processes.
• Implemented new marketing strategies to attract more customers

• Expanded client base through targeted outreach and networking

• Optimized operational processes to increase efficiency and productivity
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Q2. If two people are performing equally well, whom will you promote and on what basis?
Ans. 
Promotion should be based on additional skills, potential for growth, and alignment with company values.
• Consider additional skills or qualifications that one candidate may have that the other does not

• Assess the potential for growth and development in each candidate

• Evaluate how well each candidate aligns with the company's values and culture
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Q1. RCA on reduction in orders
Ans. 
Root Cause Analysis (RCA) on reduction in orders involves identifying underlying reasons for decrease in order volume.
• Review historical order data to identify trends or patterns

• Analyze market conditions or competitor actions that may have impacted orders

• Assess any changes in customer preferences or buying behavior

• Evaluate internal factors such as pricing changes, product availability, or marketing strategies

• Consider ex...read more
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Q2. RCA on reduction in GMV
Ans. 
Perform Root Cause Analysis (RCA) to identify reasons for reduction in Gross Merchandise Value (GMV)
• Review sales data to identify trends and patterns

• Investigate changes in marketing strategies or promotions

• Assess impact of external factors like economic conditions or competition

• Analyze customer feedback and complaints for insights

• Consider operational issues such as inventory management or pricing strategies
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Q1. Agile, sdlc,globalization ,bug,defect
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Q2. Tell about yourself Why this company
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Q3. Why amazon what interesting
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Basic math question based on analytical thinking

Q1. Give a brief introduction of yourself.
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Q2. Tell me more about your skills
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Q3. Why do you want us to hire you?
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Q4. What do you know about the company?
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Q5. Your 1 good and 1 bad experience with zomato
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Q1. Banking and share market
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Q2. Computer operator, MS office
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