Reveal Technical Support Analyst Interview Questions and Answers

Q1. What do you mean by sales?
Ans. 
Sales refers to the process of exchanging goods or services for money or other valuable considerations.
• Sales involves identifying potential customers, presenting products or services, and closing deals.

• It includes activities such as prospecting, lead generation, negotiation, and follow-up.

• Examples of sales roles include sales representative, account manager, and business development manager.
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Q1. What do you mean by IP Address
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An IP Address is a unique numerical label assigned to each device connected to a computer network.
• IP Address stands for Internet Protocol Address

• It is used to identify and locate devices on a network

• There are two types of IP Addresses - IPv4 and IPv6

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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It's a voice assessment, which consists of 72 questions and 55 mins duration to complete it

It was for network related questions

Q1. Tell me about yourself
Ans. 
I am a dedicated Technical Support Analyst with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. Why are you choosing this job?
Ans. 
I am choosing this job because of my passion for troubleshooting technical issues and helping others.
• Passion for troubleshooting technical issues

• Enjoy helping others

• Opportunity for growth and learning in the field
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Q1. Tell me about yourself?
Ans. 
I am a Technical Support Analyst with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in troubleshooting network connectivity issues

• Knowledgeable in various operating systems, such as Windows and macOS

• Familiar with ticketing systems and documenting s...read more
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Q2. How do you troubleshoot an issue?
Ans. 
To troubleshoot an issue, follow a systematic approach to identify the problem and find a solution.
• Gather information about the issue from the user

• Analyze the symptoms and try to reproduce the problem

• Check for common causes and known solutions

• Use diagnostic tools to identify the root cause

• Implement a solution or workaround

• Test the solution to ensure the issue is resolved

• Document the troubleshooting steps and the soluti
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Q3. What are the 4 steps of troubleshooting?
Ans. 
The 4 steps of troubleshooting are: identify the problem, gather information, develop a hypothesis, and test the hypothesis.
• Identify the problem by understanding the symptoms and gathering relevant information.

• Gather information by asking questions, analyzing logs, and performing diagnostic tests.

• Develop a hypothesis by formulating possible causes based on the gathered information.

• Test the hypothesis by implementing po...read more
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Q1. Mention the difference between RAM and ROM?
Ans. 
RAM and ROM are both types of computer memory, but they differ in terms of their functionality and data storage capabilities.
• RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.

• ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.

• RAM allows for fast read and write operations, making i...read more
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Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also manages data flow between the computer's operatin...read more
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Q1. How you can handle the Angry customer issues
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their issue has been resolved
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Q1. Salary discussion, behavioural question
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Apititude test for 30mins

Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english
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Q1. Talk about any tech or non tech topic for few minutes until hr stops you
Ans. 
The impact of artificial intelligence on customer support
• AI-powered chatbots are revolutionizing customer support

• They can handle basic queries and provide instant responses

• This frees up human agents to focus on more complex issues

• AI can analyze customer data to personalize support experiences

• It can also identify patterns and trends for proactive support

• Examples: Amazon's Alexa, Apple's Siri, and Google Assistant
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Q1. Tell me about yourself, hobbies, explaon about any hobby, talk about any topic tech or non tech
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Q1. Introduction, Job related questions, Networking questions
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