Reveal Technical Support Analyst Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a Technical Support Analyst with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in troubleshooting network connectivity issues

• Knowledgeable in various operating systems, such as Windows and macOS

• Familiar with ticketing systems and documenting s...read more
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Q2. How do you troubleshoot an issue?
Ans. 
To troubleshoot an issue, follow a systematic approach to identify the problem and find a solution.
• Gather information about the issue from the user

• Analyze the symptoms and try to reproduce the problem

• Check for common causes and known solutions

• Use diagnostic tools to identify the root cause

• Implement a solution or workaround

• Test the solution to ensure the issue is resolved

• Document the troubleshooting steps and the soluti
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Q3. What are the 4 steps of troubleshooting?
Ans. 
The 4 steps of troubleshooting are: identify the problem, gather information, develop a hypothesis, and test the hypothesis.
• Identify the problem by understanding the symptoms and gathering relevant information.

• Gather information by asking questions, analyzing logs, and performing diagnostic tests.

• Develop a hypothesis by formulating possible causes based on the gathered information.

• Test the hypothesis by implementing po...read more
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Q1. Mention the difference between RAM and ROM?
Ans. 
RAM and ROM are both types of computer memory, but they differ in terms of their functionality and data storage capabilities.
• RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.

• ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.

• RAM allows for fast read and write operations, making i...read more
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Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also manages data flow between the computer's operatin...read more
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Q1. How you can handle the Angry customer issues
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their issue has been resolved
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Q1. Salary discussion, behavioural question
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Apititude test for 30mins

Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english
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Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
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Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
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BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.

Q1. What are the interests of employees in the workplace?
Ans. 
Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.
• Professional development opportunities such as training programs, workshops, and mentorship

• Work-life balance initiatives like flexible schedules, remote work options, and wellness programs

• Social connections through team-building activities, networking events, and c...read more
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How freely he communicates with others.

The company should be aware of the type of work he should prefer.

Q1. Why you want to join Teleperformance?
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.
• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement
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Q2. Memorable day of your life?
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Q1. How soon you can join?
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It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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