Remitbee Customer Support Executive Interview Questions and Answers

Q1. How can you handle customer who angry
Ans. 
Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Apologize for any inconvenience caused

• Offer solutions to address their issues

• Follow up to ensure their satisfaction
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Q2. How can you handle and escalation call
Ans. 
Handle escalation calls by remaining calm, listening actively, empathizing with the customer, offering solutions, and escalating to a supervisor if necessary.
• Remain calm and composed throughout the call

• Listen actively to the customer's concerns and show empathy

• Offer solutions or alternatives to address the issue

• If unable to resolve, escalate the call to a supervisor or higher authority

• Follow up with the customer to ens
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Arthematic, Reasoning and English, Duration : 3 hours

Q1. What are Arrays?
Ans. 
Arrays are a data structure that stores a collection of elements of the same data type in a contiguous memory location.
• Arrays have a fixed size determined at the time of declaration.

• Elements in an array are accessed using an index starting from 0.

• Example: string[] names = {"Alice", "Bob", "Charlie"};
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Q2. Write a code on swapping
Ans. 
Code to swap two elements in an array
• Create a temporary variable to store one of the elements

• Assign the value of the first element to the second element

• Assign the value of the temporary variable to the first element
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Q1. Are you willing to Relocate?
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Q2. What are your strengths and weakness
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Q1. Tell me about your self? How you handle pressure?
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All types of add question like english match gk questions.

Q1. Topic given we have to talk on that topics
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Q2. Tobacco topics explain
Ans. 
Tobacco topics involve discussing the use, effects, and regulations surrounding tobacco products.
• Discuss the health risks associated with tobacco use

• Explain the different forms of tobacco products (cigarettes, cigars, smokeless tobacco)

• Talk about the regulations and restrictions on tobacco advertising and sales

• Address the societal impact of tobacco use on individuals and communities
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Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

Q1. 
Star Pattern Generation
Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.
The picture illustra...read more
Ans. 
Function to print star patterns based on the given number of rows 'N'.
• Iterate through each row from 1 to N

• For each row, print spaces (N-row) followed by stars (2*row-1)

• Repeat the above step for all rows to generate the pattern
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Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Q1. Tell me about yourself?
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Q2. Whyy we need to hire you?
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General awareness and computer skills.

Q1. Tell about yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I have a deep understanding of customer needs and can effectively resolve their issues.

• I am skilled in using various customer support tools and software.

• I have received multiple positive feedback from customers for my exceptional ser...read more
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Q2. Your journey from your home to Wipro office
Ans. 
I commute to Wipro office by taking a bus and then walking for a few minutes.
• I live in a residential area near Wipro office.

• I usually take the bus from a nearby bus stop.

• The bus ride takes around 20 minutes.

• After getting off the bus, I walk for about 5 minutes to reach the office.

• The overall journey takes around 30 minutes.
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Q3. They will check your vocabulary. Whether you're good at vocabs or not. Some of the examples mostly asked by the interviewers
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Q4. Mississippi, Chlorophyll,Randevou, Aravalli
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Q5. They will ask you to speak for 3 min about anyone of your skills. Suppose they will ask you to speak on flexibility for 3 min or any other topics
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Q6. Work with your CV
Ans. Same thing. You have to speak about yourself.
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