Reliance Retail Customer Service Officer Interview Questions, Process, and Tips

Q1. Jio mart reliance compni me
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Q2. Jio mart patnar reliance company
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Q3. Ami tinka and jio mart
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Jio mart reliance company

Q1. About job role and responsibilities
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Q1. Technical questions about sales
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Q2. How cou you solve queries of customer
Ans. 
I would solve queries of customers by actively listening, empathizing, and providing accurate and timely solutions.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Provide accurate and timely solutions to resolve the query

• Follow up with the customer to ensure satisfaction

• Offer additional assistance or resources if needed
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Q1. Salary and other benefits negotiation
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Q1. How to sale your products when your products rates higher than market
Ans. 
Highlight the unique features and benefits of the product to justify the higher price.
• Emphasize the superior quality and durability of the product compared to cheaper alternatives.

• Highlight any additional services or warranties included with the product.

• Offer flexible payment options or discounts to make the higher price more appealing.

• Provide excellent customer service and personalized recommendations to justify the h...read more
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Q1. HR not ask any question
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Q1. What are you doing in previous company?
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Q2. Why did you change your company ?
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Q1. Calculation of schemes , discounts for the product
Ans. 
Calculation of schemes and discounts for products is an important aspect of customer service.
• Understand the different schemes and discounts offered by the company

• Calculate the final price after applying the schemes and discounts

• Communicate the final price to the customer clearly

• Provide additional information about the schemes and discounts if required

• Ensure accuracy in calculations to avoid any discrepancies

• Examples: B...read more
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Q2. Price structure of the market
Ans. 
The price structure of the market refers to the way prices are set for products or services in a particular industry or market.
• Price structure can be influenced by factors such as supply and demand, competition, and production costs.

• In a competitive market, prices may be lower due to increased competition among sellers.

• In a monopolistic market, prices may be higher due to limited competition.

• Dynamic pricing strategies,...read more
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