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There are multiple touch points in-store depending on the type of store and its layout.
The number of touch points varies depending on the store's size and layout.
Common touch points include entrance, product displays, checkout counters, and customer service desks.
Some stores may have additional touch points such as self-checkout machines, interactive displays, or product demonstration areas.
The goal is to ensure that c...
I applied via Company Website and was interviewed in Feb 2021. There were 6 interview rounds.
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posted on 29 Mar 2022
I appeared for an interview before Mar 2021.
My daily routine involves assisting customers, handling inquiries, and resolving complaints.
Check emails and voicemails for any customer inquiries or complaints
Assist customers with their needs and provide solutions to their problems
Handle billing and payment transactions
Maintain a clean and organized work area
Attend team meetings and training sessions to improve customer service skills
Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.
Delhi Metro has a total of 10 lines and 285 stations.
It is the largest and busiest metro network in India.
The first line of Delhi Metro was opened in 2002.
It has both elevated and underground sections.
Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.
I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
It helps in understanding customer needs and providing appropriate solutions
Good communication reduces misunderstandings and conflicts
Examples: active listening, clear and concise language, empathy
Using positive language and tone to create a positive customer experience
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
posted on 11 Apr 2021
I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.
posted on 23 Sep 2021
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.
based on 29 reviews
Rating in categories
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285
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193
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| ₹1.2 L/yr - ₹5.2 L/yr |
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