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Reliance Jewels Customer Service Associate Interview Questions and Answers

Updated 30 Aug 2021

Reliance Jewels Customer Service Associate Interview Experiences

1 interview found

Interview Questionnaire 

3 Questions

  • Q1. Self intro
  • Ans. I started with my name, education, previous experience,.
  • Answered by Mohammed Azeem ahmed
  • Q2. Product knowledge
  • Q3. How to interact with customers
  • Ans. 

    Interacting with customers involves active listening, empathy, clear communication, and problem-solving skills.

    • Listen actively to understand customer needs and concerns

    • Show empathy and understanding towards customers' situations

    • Communicate clearly and effectively, using appropriate language and tone

    • Provide prompt and accurate information or assistance

    • Resolve customer issues or complaints efficiently

    • Offer additional hel...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with formal,well groomed,search about the company in google to get the information about the company.

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. What is you profession
  • Ans. 

    I am a Senior Associate in the field of finance, specializing in investment management.

    • I have expertise in analyzing financial data and making investment recommendations.

    • I work closely with clients to understand their financial goals and risk tolerance.

    • I monitor market trends and economic indicators to make informed investment decisions.

    • I have experience in portfolio management and asset allocation.

    • I may hold certifica...

  • Answered by AI
  • Q2. What is your ambition
  • Ans. 

    My ambition is to become a respected leader in my field, making a positive impact through innovative solutions and mentorship.

    • To continuously learn and grow in my role

    • To lead and inspire a team towards success

    • To contribute to the advancement of the organization and industry

    • To mentor and guide junior colleagues in their professional development

  • Answered by AI

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 5S Concepts at warehouse sector, FMCG and FNV operation
  • Ans. 

    The 5S concepts are widely used in the warehouse sector, FMCG, and FNV operations to improve efficiency and organization.

    • Sort: Remove unnecessary items and organize the necessary ones.

    • Set in Order: Arrange items in a logical and efficient manner.

    • Shine: Clean and maintain the workplace regularly.

    • Standardize: Establish standardized processes and procedures.

    • Sustain: Continuously maintain and improve the 5S practices.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Knows about warehouse operations price negotiation electrical fundamental knowledge

I appeared for an interview in Aug 2019.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for helping others and providing excellent customer service.

    • I have a background in retail and hospitality, where I honed my customer service skills.

    • I am a good listener and problem-solver, always striving to find the best solution for the customer.

    • I am a team player and enjoy working in a fast-paced environment.

    • I am fluent in multiple languages, which helps me com...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Here and there, now and then, there arises an impulse inside me, asking if I was going to settle in this company forever. It was like being perforated in a swamp from where you’ve no away to come back out.
At times, I got my excuses to cover up my inability to get a better opportunity. The excuse was plain and simple, “I’m preparing for the government job and if I switch the job now, I might not get enough time to prepare for the gov job unlike with the current settled job”.
Our office team has had members full of the urge to switch the job for better pay. That’s what ultimately matters for them, or anyone for that matter. But as we know, the interview is not just a conversation between two people from different sides. An Interview always has a psychological effect on a candidate’s life as well. An interview is like a battle where either you win or lose. Unlike in medieval times, we show our endeavors through the interviews. While a cracked interview can elate you to another level, a failed interview can also push you to down to the dump of misery. And that is why normally people avoid going to interview when they are not pretty sure about success.
In our team, everyone keeps asking about when the interview will open in Amex. You’ll not believe but team members indeed gladden more upon knowing that no interview is being conducted on this time and will happen in future though than an interview is currently going on. An opportunity on hand to showcase one’s ability makes everyone nervous but knowing that opportunity will be there in the future to take care of coming miseries imparts everyone a comfort.
I would say I used to take lead on those occasions in informing members about the interview timings. In this way, I also vent out my frustrations to keep working in the same organization; an organization I don’t love anymore, for a long period (No, I am not against any company instead I am just illustrating how things went with me). I got an email from Amex about the next Interview openings for our profiles. I told about this to almost everyone in my team, and also beyond the team whoever was familiar to me. I had also taken a member of our team to an Interview to a different company (not Amex). I did not want to go for an interview in that company. But you know what, being an aspirant cricketer, I can tell that you need to play with weak cricket teams as well just to enhance your game for the all-important match. I, with my other friend, failed to crack that interview which I supposed will be a cakewalk. I did not know what was my feeling but obviously, I was not sad. But what happened next made me sad. I did not crack the all-important interview as well. I was told to try again after three months by Amex HR.
Though I was now trying to hide my failures from the team members, they were all knew it already. A friend of mine in the team even took a jibe at me saying Amex interview is not everyone to crack. Jibe like this has broken my heart inside, but I always pretended like I never took those interviews seriously and when I take seriously, I would be going to make it. This made a good solace to me as well. Now I needed a break, to start afresh again.
I went to Goa trip (I might be saying this casually, but I’m not meant how casually I have written it.) and then Shimla and also went back to home town. All this happened in less than a month time.
I was back again. But things were not back normal especially for me. My performance was dipping alarmingly. Adding fuel to fire, one of my friends cracked Amex interview. This was the same friend to whom I persuaded to go for Amex interview. All hangovers from the Goa, Shimla, and home were replaced by a sudden rise of competitiveness around.
Oh, I think I am beating around the bush, let me write about what matters.
By this time, a few more members have also cracked the interview and were serving notice period now. There were allegations of clearing the interview during the bulk-hiring, and allegations were by those who not gathered enough courage to at least face the interview. I was still pretty much one aspiring interview candidate who foolishly didn’t try to give interview in that so-called bulk-hiring. I thought I was rather sharpening my ax for own defined battle. This was not true; I was never prepared for the interview. I missed those alleged bulk-hiring interview solely because I was not well informed. I was partying all the time when I should have been in touch with other members to know when an interview scheduled. Now, I was regretting of not attending the interview. I promised myself to be cautious next time. In the meantime, I have been bullied by other members for not getting selected despite persuading all others for the interview on the first hand. My performance now touched a nadir. Once in consideration for the promotion, was now in a team where even a kid could come and teach a lesson or two to me.
One day, actually on one night, while I was returning from office in office cab. I realized that one of the members of our team was absent. That member was a potential Amex aspirant. Though it was quite mid-night and also member was a girl I still dared to dial her number. “Oh, Krishna! Finally, you are on time rather in time”, she told me. I was trying to decipher what did she mean with those sarcastic words. She added that she went to Amex interview and her along with 10 more aspirants cleared the first 3 round of the interview. And there was only one round left to get selected. I was fuming on myself now. Why the hell was I not aware of this interview again. But, to my reprieve, she also told me that a fresh candidate can also apply for the interview on the next day.
I reached to my home and tried to tale sleep so that I could wake up on time for the interview. I had only 4 hours to sleep. However, I was not able to sleep in fear that I might not wake up on time and interview get missed again. I called one of my friends who were equally if not more desired to crack Amex interview. He never said a word to me on phone but “okay what time should we meet”. I could relate his desperation. I was happy to be with someone having the same level of desperation.
We met at the metro station. We both shocked to see each other. I was thinking I would surprise him with my neat and clean dressing, but I was equally surprised to see him.
We both reached the interview venue. We were now not surprised to see many members of our team already arrived at the venue for the interview. It was rather comforting to see other members around. We were waiting for the interview warily. We were not meant to miss any clue or chance that can provide a lead to others on us or me. Then I saw a few of already joined estranged members of our team. They were all happy and intentionally coming to us to the solace that everything would be fine. I knew that they were just fulfilling their duty in a very murky way.
Interview started. This new day interview started from the beginning for everyone those arrived on the day. A few rounds of initial interview were done. A few candidates now remained there until the final round. The final round was supposed to main round and only challenging round for us. Now, our fate was hanging by thin air. The final round interview started. The first candidate was from our team itself and he was rejected within 4 minutes of the verbal interview. We were not getting tensed with every rejection. Finally, the girl I called last night was interviewed and she was ‘selected’. Woohoo!! She was on the seventh cloud but I thought she was still pretending to be normal as if this achievement was nothing against her potential. Now, it was interview time of my friend (who I met at the metro station). He was preparing himself like a judgment day for him. His interview lasted for more than 5 minutes which I thought was the lengthiest interview and so he must have to get selected.
Now, only I was left to go into the interview room. I don’t know why I was last among those 20 candidates selected for the final round. May be because only I destined to write interview story. And as said, a protagonist always come to conclude the things. I have had nothing in my mind that I would say ‘prepared’. I entered into the interview room. A well looking professional just asked me to sit down. I was not nervous this time, unlike all other occasions of an interview. I knew I had nothing to lose. I already embarrassed myself from my team members enough for being a foolish loser.
In the interview, I was asked to tell about myself. I told him everything I could say about me without losing my composure. And I took one and a half minute to tell about myself. For a moment, I waited for another question. Instead, I was told to go outside and wait for the result. How the hell there could be only one question for me and that too “tell me about yourself”. Nevertheless, I told something that one in a million might have said in their “tell me about yourself” question. I am not going to reveal what were those words. Before leaving the room, I confidently asked the interviewer if there was anything in a resume that might concern him. “No, no everything is good,” I thought he must have said this to make me outside the room.
The interview concluded, now was the time for everyone left to wait for the final announcement.
An HR lady came and counted a few names, 8 names to be precise. In that list, we have had our names. We were almost happy already. She took us to another room. She counted 7 names and announced that there selected. Oh, my god! I had my name on that selected list. I was feeling absolved of all untold crimes.
Then, we heard that my friend (to whom I met at the metro station) was neither selected not rejected, instead, his candidacy was on hold. I was showing a sign of happiness along with sympathy for my friend. He was so close. Moral of the story is “never give up”.
Thank you for reading.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Assignment 

Sales test, aptitude test, language test

Round 2 - Group Discussion 

Just a normal talk Just a normal talk

Interview Preparation Tips

Interview preparation tips for other job seekers - Be proactive, market yourself, Learn more, read about the role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(5 Questions)

  • Q1. Expand Cross Sale
  • Ans. 

    Expanding cross sale involves identifying opportunities to sell additional products or services to existing customers.

    • Analyze customer data to identify potential cross sale opportunities

    • Train sales team on cross selling techniques

    • Create targeted marketing campaigns to promote cross sale products

    • Offer bundle deals or discounts for purchasing multiple products

    • Follow up with customers post-sale to suggest complementary pr

  • Answered by AI
  • Q2. Steps Of making business growth
  • Ans. 

    Business growth involves strategic planning and implementation of various steps to increase revenue and expand market presence.

    • Conduct market research to identify opportunities for growth

    • Develop a comprehensive business plan outlining goals and strategies

    • Invest in marketing and advertising to reach new customers

    • Expand product or service offerings to meet customer needs

    • Build strong relationships with customers and partn

  • Answered by AI
  • Q3. How to handle team
  • Ans. 

    Handling a team involves effective communication, delegation, motivation, and conflict resolution.

    • Establish clear goals and expectations for the team.

    • Communicate openly and regularly with team members.

    • Delegate tasks based on team members' strengths and skills.

    • Provide feedback and recognition to motivate team members.

    • Address conflicts promptly and constructively.

    • Lead by example and foster a positive team culture.

    • Encoura...

  • Answered by AI
  • Q4. How to corporate with customer
  • Ans. 

    To corporate with customers, it is important to listen actively, communicate effectively, build trust, and provide excellent service.

    • Listen actively to understand customer needs and concerns

    • Communicate effectively by being clear, concise, and responsive

    • Build trust by being honest, reliable, and following through on commitments

    • Provide excellent service by going above and beyond to meet customer expectations

  • Answered by AI
  • Q5. Expand Kpi's Of retail
  • Ans. 

    Key Performance Indicators (KPIs) in retail are metrics used to evaluate the success of a retail business.

    • Sales revenue

    • Customer satisfaction

    • Inventory turnover rate

    • Average transaction value

    • Conversion rate

    • Foot traffic

    • Gross margin

    • Return on investment (ROI)

  • Answered by AI
Round 2 - Assignment 

Performance of handling And Then Progress

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Honest Work Hard Nothing Is Impossible Trust Lord and express the work. the progress will show the world who you are
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About Oprp ccp Rm Pm
  • Q2. Technical questions
Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(7 Questions)

  • Q1. Work experience and relevance of your resume for Amex
  • Ans. 

    My work experience includes roles in financial services and consulting, providing me with relevant skills for Amex.

    • I have worked in financial services for 5+ years, including roles at a major bank and a fintech startup.

    • I have experience in consulting, where I worked on projects related to financial analysis and strategy development.

    • My resume highlights my expertise in financial modeling, data analysis, and client relat...

  • Answered by AI
  • Q2. Why change to Amex? What attracted you the most about Amex?
  • Ans. 

    I changed to Amex for its reputation for innovation, strong company culture, and opportunities for growth.

    • Reputation for innovation in the financial industry

    • Strong company culture focused on employee development and diversity

    • Opportunities for career growth and advancement within the company

  • Answered by AI
  • Q3. Technology questions such as how API works and your experience in working with data?
  • Q4. How you used data management and analytics in your last role?
  • Ans. 

    I utilized data management and analytics to track project progress, identify trends, and make data-driven decisions.

    • Implemented data management systems to organize and store project data efficiently

    • Utilized analytics tools to analyze project performance and identify areas for improvement

    • Generated reports and dashboards to track key metrics and communicate findings to stakeholders

    • Used data insights to make informed deci

  • Answered by AI
  • Q5. How you can make business decisions from data in your last role?
  • Ans. 

    I used data analysis tools to identify trends, patterns, and correlations to inform strategic business decisions.

    • Utilized data visualization tools to present key findings to stakeholders

    • Conducted regression analysis to predict future outcomes based on historical data

    • Collaborated with cross-functional teams to gather and analyze data from multiple sources

  • Answered by AI
  • Q6. How you solved any disagreement with your boss in last role?
  • Ans. 

    I always approach disagreements with a focus on finding common ground and maintaining open communication.

    • Listen actively to understand the boss's perspective

    • Express my own perspective calmly and respectfully

    • Seek a compromise or solution that benefits both parties

    • Follow up to ensure the issue is fully resolved

  • Answered by AI
  • Q7. How will you approach different teams with requirements as a product manager?
  • Ans. 

    I will approach different teams with requirements by understanding their unique needs, building relationships, and communicating effectively.

    • Understand the goals and priorities of each team to tailor requirements accordingly

    • Build relationships with key stakeholders to gain buy-in and support

    • Communicate clearly and regularly to ensure alignment and address any concerns

    • Collaborate with cross-functional teams to ensure al

  • Answered by AI
Round 2 - One-on-one 

(4 Questions)

  • Q1. Logical Questions - Check out Geeks for Geeks Puzzles and memorise them all or atleast understand logic for each
  • Q2. 3 ants around a triangle problem
  • Q3. Find top 3 horses from 25 horses set
  • Ans. 

    To find the top 3 horses from a set of 25 horses, we can sort them based on their performance or rankings.

    • Sort the horses based on their performance or rankings

    • Select the top 3 horses from the sorted list

    • Consider factors like speed, endurance, and previous race results

  • Answered by AI
  • Q4. How will you approach conflicts at workplace?
  • Ans. 

    I approach conflicts at workplace by actively listening, understanding all perspectives, and finding a mutually beneficial solution.

    • Actively listen to all parties involved in the conflict

    • Seek to understand the root cause of the conflict

    • Encourage open communication and dialogue

    • Find a mutually beneficial solution that addresses the concerns of all parties

    • Mediate if necessary to facilitate resolution

  • Answered by AI
Round 3 - One-on-one 

(4 Questions)

  • Q1. Behavioural questions
  • Q2. How will you manage work life balance?
  • Ans. 

    I prioritize tasks, set boundaries, delegate when necessary, and make time for self-care.

    • Prioritize tasks based on deadlines and importance

    • Set boundaries by establishing work hours and sticking to them

    • Delegate tasks to team members when overwhelmed

    • Schedule time for self-care activities like exercise, hobbies, and relaxation

    • Communicate with supervisors and colleagues about workload and availability

  • Answered by AI
  • Q3. What are the 3 pillars of data management?
  • Ans. 

    The 3 pillars of data management are data quality, data governance, and data security.

    • Data quality ensures that data is accurate, complete, and reliable.

    • Data governance involves establishing policies and procedures for managing data assets.

    • Data security focuses on protecting data from unauthorized access or breaches.

  • Answered by AI
  • Q4. How will you solve disputes and disagreements with your manager?
  • Ans. 

    I will approach disputes with my manager by actively listening, seeking common ground, and proposing solutions collaboratively.

    • Actively listen to my manager's perspective and concerns

    • Seek common ground and areas of agreement

    • Propose solutions collaboratively, considering both perspectives

    • Maintain professionalism and respect throughout the discussion

    • Seek feedback and learn from the experience to prevent future conflicts

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay in touch with HR because their process is long and needs many approvals before you can join the company but worth every minute and effort because the company is top notch

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - After round 

(1 Question)

  • Q1. Basic questions regarding your job responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't apply for store job no facilities for basic requirement like hygienic washroom 🚰 water office sitting canteen facility is also expensive and very poor
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Reliance Jewels Interview FAQs

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Reliance Jewels Customer Service Associate Salary
based on 106 salaries
₹1.3 L/yr - ₹3.5 L/yr
24% less than the average Customer Service Associate Salary in India
View more details

Reliance Jewels Customer Service Associate Reviews and Ratings

based on 47 reviews

4.4/5

Rating in categories

4.4

Skill development

4.2

Work-life balance

4.1

Salary

4.4

Job security

4.1

Company culture

4.2

Promotions

4.3

Work satisfaction

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