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Reliance Fresh Customer Service Associate Interview Questions and Answers
Reliance Fresh Customer Service Associate Interview Experiences
1 interview found
Interview Questionnaire
11 Questions
- Q1. Some queries l will ask my management
- Q2. Any illegal
- Q3. Clarified my suggestion
- Q4. How will I manage
- Q5. How can solve the problem
- Ans.
To solve a problem, identify the root cause and find a solution that addresses it.
Listen to the customer and understand their issue
Identify the root cause of the problem
Brainstorm potential solutions
Evaluate the potential solutions and choose the best one
Implement the solution and follow up with the customer to ensure satisfaction
- Q6. When you get good decision
- Q7. What should nessasry needs in people
- Ans.
People skills, empathy, patience, problem-solving, communication, and adaptability are necessary needs in customer service associates.
Strong people skills to build rapport with customers
Empathy to understand and address customer concerns
Patience to handle difficult customers and situations
Problem-solving skills to find solutions to customer issues
Effective communication to convey information clearly and concisely
Adapta...
- Q8. Then how could will manage
- Q9. Peple and management relationship
- Q10. Consumer and management relationship
- Q11. Public demands
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Shoppers Stop
LAL BAHADUR SINGH CHAUHAN
posted on 8 Jan 2020
Interview Questionnaire
6 Questions
- Q1. About yourself?
- Q2. Why do you want to leave your present job?
- Q3. What is salary expectation?
- Q4. Why do you want to work here?
- Q5. What is your biggest weakness?
- Q6. What is your biggest strength..?
Customer Service Associate Interview Questions & Answers
Spencer's Retail
RIYA SING
posted on 13 Feb 2025
(2 Questions)
- Q1. Salary issue is always
- Q2. Management system not good
(2 Questions)
- Q1. Work load is too much
- Q2. Behavioural issue
(2 Questions)
- Q1. Promotion opportunity issue
- Q2. Mental health issues
(2 Questions)
- Q1. Not proper focus on their employees
- Q2. Work load is too much
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Apr 2022. There were 2 interview rounds.
I know very well that sop,sdp,adr,dsr,kpi,flow,table guidelines, company policy etc
Customer satisfaction,goods receive& return to origin
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.
Aptitude and english
Simulation about chats and situational questions
(1 Question)
- Q1. Everything about experiences and situations
(1 Question)
- Q1. Personal Life and about the company
Interview Preparation Tips
(2 Questions)
- Q1. Ap overview and journals
- Q2. Inquiry GRIR and Ageing
Selected
I applied via LinkedIn and was interviewed before Jun 2023. There was 1 interview round.
(1 Question)
- Q1. Basic accounting and work experience
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Jul 2023. There were 2 interview rounds.
(1 Question)
- Q1. I was told tell about myself
(1 Question)
- Q1. The questions were asked in & around the role they are hiring for
Selected
I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Team lead question for QA
- Q2. API testing from Postman tool
- Ans.
Postman is a popular tool for API testing, allowing users to send requests, receive responses, and automate testing workflows.
Postman allows users to easily create and send API requests using a user-friendly interface.
Users can organize their API requests into collections for easier management and sharing.
Postman supports various authentication methods, including basic authentication, OAuth, and API keys.
Users can writ...
(1 Question)
- Q1. Salary discussion and negotiations and job locations
Skills evaluated in this interview
(2 Questions)
- Q1. Give your intro
- Ans.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Experienced in handling customer inquiries and resolving issues in a timely manner
Skilled in building rapport with customers and ensuring their satisfaction
Proficient in using CRM systems and other customer service tools
Excellent communication and problem-solving skills
Ability to work well under p
- Q2. What is 360 degree apraisal
- Ans.
360 degree appraisal is a performance evaluation method that involves feedback from multiple sources.
Involves feedback from supervisors, peers, subordinates, and sometimes even customers
Provides a comprehensive view of an employee's performance and behavior
Helps in identifying strengths and areas for improvement
Encourages self-awareness and development
Used for performance reviews, promotions, and training purposes
Interview Preparation Tips
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Reliance Fresh Customer Service Associate Reviews and Ratings
based on 14 reviews
Rating in categories
|
Store Manager
40
salaries
|  ₹2.4 L/yr - ₹5.7 L/yr |
|
Retail Store Manager
36
salaries
| ₹2.7 L/yr - ₹5.5 L/yr |
|
Customer Service Associate
28
salaries
| ₹0.8 L/yr - ₹3.3 L/yr |
|
Assistant Manager
20
salaries
| ₹1.8 L/yr - ₹7 L/yr |
|
Cashier
17
salaries
| ₹0.5 L/yr - ₹2.5 L/yr |
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