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Why CX is important? how to link cx with revenue
NPS (Net Promoter Score) is important as it measures customer loyalty and satisfaction, leading to business growth.
NPS helps identify promoters (loyal customers), passives, and detractors, allowing companies to focus on improving customer experience.
Higher NPS scores typically correlate with higher customer retention rates and increased revenue.
NPS provides actionable insights for businesses to make strategic decisions...
CSAT is important for measuring customer satisfaction and identifying areas for improvement.
CSAT helps in understanding how satisfied customers are with products or services
It provides valuable feedback for improving customer experience
High CSAT scores can lead to increased customer loyalty and retention
Low CSAT scores can indicate areas that need attention and improvement
CSAT data can be used to track trends and monit
Top trending discussions
posted on 12 Jan 2025
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
There was a task provided to me for the role and I had to submit it within the provided timeline.
I applied via Approached by Company and was interviewed in Sep 2024. There was 1 interview round.
It is not appropriate to ask about pregnancy in a job interview as it is a personal matter.
Politely redirect the conversation back to your qualifications and experience
Explain that personal matters such as family planning are not relevant to the job
Express that you are focused on your career and committed to your work
posted on 2 Sep 2024
Basic aptitude questions
Verbal, logical reasoning, maths
Callback hell is a situation in asynchronous JavaScript programming where multiple nested callbacks make the code difficult to read and maintain.
Occurs when multiple asynchronous operations are nested within each other
Leads to deeply nested code structure which is hard to read and maintain
Can be avoided by using promises, async/await, or modularizing code
posted on 29 Mar 2024
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
Concentrix is a global business services company specializing in customer engagement and improving business performance.
Concentrix offers a wide range of services including customer care, technical support, and analytics.
They have a global presence with operations in multiple countries.
Concentrix is known for its focus on innovation and technology in delivering customer solutions.
Concentrix is a global business services company specializing in customer engagement and improving business performance.
Concentrix provides customer care, technical support, and sales services for various industries.
They use technology and analytics to enhance customer interactions and drive business growth.
Concentrix has a global presence with operations in multiple countries.
They focus on delivering exceptional custo...
posted on 19 Jun 2024
based on 1 interview
Interview experience
based on 13 reviews
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