RebusCode Information Solutions Growth Officer Interview Questions and Answers

Why CX is important? how to link cx with revenue

Q1. Why NPS is important
Ans. 
NPS (Net Promoter Score) is important as it measures customer loyalty and satisfaction, leading to business growth.
• NPS helps identify promoters (loyal customers), passives, and detractors, allowing companies to focus on improving customer experience.

• Higher NPS scores typically correlate with higher customer retention rates and increased revenue.

• NPS provides actionable insights for businesses to make strategic decisions...read more
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Q2. Why CSAT is important
Ans. 
CSAT is important for measuring customer satisfaction and identifying areas for improvement.
• CSAT helps in understanding how satisfied customers are with products or services

• It provides valuable feedback for improving customer experience

• High CSAT scores can lead to increased customer loyalty and retention

• Low CSAT scores can indicate areas that need attention and improvement

• CSAT data can be used to track trends and monit
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