Radical Minds Interview Questions, Process, and Tips

Q1. Tell mw about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Why do want to join.
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passion for helping customers

• Strong communication skills

• Previous experience in customer service roles

• Desire to contribute to a positive customer experience
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Q1. What do you know about travel process
Ans. 
Travel process involves planning, booking, and executing trips for individuals or groups.
• Travel process includes researching destinations, booking accommodations, arranging transportation, and creating itineraries.

• Customer care executives assist customers with booking flights, hotels, and other travel arrangements.

• They may also provide information on visa requirements, travel insurance, and local customs.

• Examples of tr...read more
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Q2. Wy u r fit for this job.
Ans. 
I am fit for this job because of my strong communication skills, problem-solving abilities, and previous experience in customer service.
• Strong communication skills - able to effectively communicate with customers and resolve issues

• Problem-solving abilities - can think quickly on my feet to find solutions for customers

• Previous experience in customer service - familiar with handling various customer inquiries and providi
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Q3. Do u have other job offers.
Ans. 
Yes, I have received other job offers but I am most interested in this position.
• I have received job offers from a few other companies.

• However, this position aligns best with my skills and career goals.

• I am most excited about the opportunities and growth potential in this role.
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Q1. React hooks and its usage
Ans. 
React hooks are functions that let you use state and other React features without writing a class.
• Hooks are introduced in React 16.8 to allow state and lifecycle features in functional components.

• useState() hook is used to add state to functional components.

• useEffect() hook is used to perform side effects in functional components.

• Custom hooks can be created to reuse stateful logic across components.

• Hooks should always ...read more
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Q2. Virtual Dom and its use
Ans. 
Virtual DOM is a lightweight copy of the actual DOM, used for efficient updates and rendering in React applications.
• Virtual DOM is a concept in React where a lightweight copy of the actual DOM is created.

• It allows React to efficiently update and render components by comparing the virtual DOM with the actual DOM and only making necessary changes.

• Virtual DOM helps in improving performance by reducing the number of direct...read more
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Q3. Redux, middleware and its use
Ans. 
Redux is a state management library for React applications. Middleware is a function that intercepts actions before they reach the reducer.
• Redux is used to manage the state of a React application in a predictable way

• Middleware in Redux allows you to write logic that can intercept and modify actions before they reach the reducer

• Common middleware in Redux includes redux-thunk for async actions and redux-logger for loggin
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Q4. Call, bind and apply and its application
Ans. 
Call, bind, and apply are methods used to manipulate the context of a function in JavaScript.
• Call - allows you to call a function with a specified 'this' value and arguments provided individually.

• Example: function greet(name) { return 'Hello ' + name; } greet.call(null, 'John');

• Bind - creates a new function that, when called, has its 'this' keyword set to the provided value.

• Example: const greetJohn = greet.bind(null, '...read more
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Q5. 1 coding question in js for flaten array
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Q6. 1 react questions of todo type questions
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Q1. Ask about my backend knowledge
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Q2. Ask about my knowledge in data analytics
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Q3. Negotiate on basis of above skills not on react
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Q1. Communication basic questions about me
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Q2. Related bpo and customer support
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Q3. General knowledge
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Q1. Listening and repeating skills
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Q1. What will you do if the customer abuse you on the call
Ans. 
Remain calm, listen to the customer, empathize, and try to resolve the issue professionally.
• Remain calm and composed

• Listen to the customer's concerns without interrupting

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Attempt to de-escalate the situation by offering solutions or alternatives

• If the abuse continues, politely inform the customer that the call will be terminated if the behavi
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Q2. What qualities should have in a good customer care executive
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Q3. Where do you see yourself after three to five years from now
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