R-Logic Technology Services Technical Support Engineer Interview Questions and Answers

To fix system hang without restarting, try these steps.

• Check for any running processes that may be causing the hang and end them

• Clear temporary files and cache

• Update drivers and software

• Run a virus scan

• Check for any hardware issues

• Try a system restore to a previous point

• Use command prompt to run system file checker (sfc /scannow)

Troubleshooting in OTT involves identifying and resolving issues related to streaming services.

• Check internet connection and speed

• Verify account credentials and subscription status

• Clear cache and cookies

• Update app or software

• Restart device

• Contact customer support for further assistance

I use Netflix and Hulu. The main problem I face is occasional buffering issues.

• I use Netflix for a wide variety of movies and TV shows.

• I use Hulu for current episodes of TV shows.

• Occasional buffering issues can disrupt the viewing experience.

Linux commands are essential for Support Engineers to troubleshoot issues and manage systems efficiently.

• Use 'ps' command to view running processes and their details

• Use 'grep' command to search for specific text in files or output

• Use 'top' command to monitor system resources and processes in real-time

• Use 'tail' command to view the last few lines of a file, helpful for log files

• Use 'netstat' command to display network c...read more

API stands for Application Programming Interface, which allows different software applications to communicate with each other.

• APIs define the methods and data formats that applications can use to request and exchange information.

• They allow developers to access the functionality of a system or service without needing to understand its internal workings.

• Examples of APIs include Google Maps API for integrating maps into a...read more