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R.R. Donnelley Customer Service Associate Interview Questions and Answers

Updated 2 Apr 2024

R.R. Donnelley Customer Service Associate Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company with lot of growth opportunities. Open communication channel in all levels of the organisation

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. What you know about you

Interview Preparation Tips

Interview preparation tips for other job seekers - When you want to give interview first know what you want to say there

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Group discussion and operational then HR round

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication required.

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is quite easy to crack the interview if you be confident enough it will really a cake walk

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is the importance of customer in this job role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and respond well. My interview done through telephonic and questions are simple to answer. And also have mock call during the interview about customer service.

I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Talk about yourself
  • Q2. Where do you see yourself in 5 years
  • Q3. What is you motto of joining our company
  • Q4. Would you be comfortable doing all shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be punctual and on time for the interview. Please address your seniors. Please always be polite and formal. Set yourself high standards. Please maintain them. Never stop learning and adopting. Learn new things.

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best
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R.R. Donnelley Interview FAQs

How many rounds are there in R.R. Donnelley Customer Service Associate interview?
R.R. Donnelley interview process usually has 2 rounds. The most common rounds in the R.R. Donnelley interview process are HR, Resume Shortlist and Technical.
How to prepare for R.R. Donnelley Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at R.R. Donnelley. The most common topics and skills that interviewers at R.R. Donnelley expect are Communication Skills, Customer Service, Client Management, Data Analysis and Feedback.

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R.R. Donnelley Customer Service Associate Interview Process

based on 2 interviews

Interview experience

4
  
Good
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R.R. Donnelley Customer Service Associate Salary
based on 36 salaries
₹1.9 L/yr - ₹3.9 L/yr
6% less than the average Customer Service Associate Salary in India
View more details

R.R. Donnelley Customer Service Associate Reviews and Ratings

based on 8 reviews

4.1/5

Rating in categories

3.5

Skill development

4.0

Work-life balance

3.6

Salary

4.0

Job security

4.1

Company culture

3.1

Promotions

4.0

Work satisfaction

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