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Process First BPO Sr.CRO Interview Questions and Answers
Process First BPO Sr.CRO Interview Experiences
1 interview found
Anonymous
I applied via Walk-in and was interviewed in Dec 2019. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What is your communication standards and what is the meaning of both in-bound and out-bound.?
- Ans.
In-bound communication refers to receiving messages while out-bound communication refers to sending messages.
In-bound communication involves receiving messages from customers or clients.
Out-bound communication involves sending messages to customers or clients.
Effective communication standards ensure clear and concise messaging.
Examples of in-bound communication include customer support inquiries and feedback.
Examples o...
- Q2. Do you have any work experience in BPO VOICE PROCESS..?
Interview Preparation Tips
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Interview questions from similar companies
(2 Questions)
- Q1. What do you mean by customer support
- Ans.
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, resolving issues, and providing guidance.
It includes offering technical support, troubleshooting, and product information.
Customer support can be provided through various channels such as phone, email, chat, and social media.
Good customer support leads to customer...
- Q2. How you will handle angry customer
- Ans.
Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.
Listen actively to the customer's concerns without interrupting.
Empathize with the customer by acknowledging their feelings.
Remain calm and composed, even if the customer is being aggressive.
Offer solutions or alternatives to address the customer's issue.
Follow up with the customer to ensure their satisfaction and resolve any remaini
(2 Questions)
- Q1. Tell me About yourself
- Q2. What is your salary expectations
(1 Question)
- Q1. Database testing related questions
Selected
I applied via Walk-in
(2 Questions)
- Q1. Tq for giving this opportunity
- Q2. Q fir giving opportunity
Interview Preparation Tips
- About school days
I applied via Referral and was interviewed in Jan 2022. There was 1 interview round.
(2 Questions)
- Q1. Personal information
- Q2. About my experience in ison experience
Interview Preparation Tips
Pratik dhotre
I applied via Walk-in and was interviewed in Sep 2021. There were 2 interview rounds.
(5 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Why should we hire you?
- Q4. Where do you see yourself in 5 years?
- Q5. Tell me about yourself.
(1 Question)
- Q1. 1. Tell me about yourself ? 2. Why should we hire you ? 3. Sell me this pen ?
Interview Preparation Tips
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