Poppulo Technical Support Engineer Interview Questions and Answers

They sent an assessment to check logical and analytical skills

Q1. How would you approach a new problem?
Ans. 
I would approach a new problem by first analyzing the issue, researching potential solutions, testing different approaches, and seeking help from colleagues if needed.
• Analyze the problem to understand its root cause

• Research potential solutions by utilizing resources such as documentation, forums, and colleagues

• Test different approaches to see which one works best

• Seek help from colleagues or experts if needed
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Q2. How would you handle a customer whose needs cannot be met?
Ans. 
I would empathize with the customer, explain the limitations, offer alternative solutions, and escalate if necessary.
• Listen to the customer's concerns and empathize with their situation.

• Clearly explain the limitations of the product or service.

• Offer alternative solutions or workarounds to address the customer's needs.

• If necessary, escalate the issue to a higher level of support or management.
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