Poonawalla Fincorp Customer Service Associate Interview Questions and Answers

Q1. What are your strengths and weaknesses?
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Q2. What is ur talent and tell that
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Q1. Introduction round
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Q2. Experience about Previous company
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Q1. What is phone Banking?
Ans. 
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
• Allows customers to check account balances

• Enables customers to transfer funds between accounts

• Provides assistance with setting up automatic bill payments

• Allows customers to report lost or stolen cards

• Offers support for general inquiries and account maintenance
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Q2. Tell me about your city and what is most famous in your city?
Ans. 
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
• Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

• Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

• Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
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Q3. Tell me about yourself?
Ans. 
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
• I have X years of experience in customer service roles

• I excel at resolving customer issues and providing excellent service

• I am a great communicator and team player

• I am passionate about helping customers and ensuring their satisfaction
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Q1. Wat do u know about sales and credit cards
Ans. Credit wat comes in and debit wat goes out
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Q2. Whom do u like most tha parents or job
Ans. When the parents r vth us that automatically the job vll be so that's y I like and love my parents
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Me and my friends face any problem then we can solve the problem by talking to each other.

Before starting any case, I study it completely once and check all the documents.

Q1. I will have a meeting with HR only to have them tell me that even after all I have done, why am I working in an on role instead of an off role and I have no chance of being on the role.
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Q1. Salary and on role discussion
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Q1. My qualification
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Q2. How skill development
Ans. 
Skill development is crucial for career growth and personal advancement.
• Continuous learning and upskilling are essential for staying competitive in the job market.

• Seek out opportunities for training, workshops, and certifications to enhance your skills.

• Practice and apply new skills in real-world scenarios to solidify your understanding and proficiency.

• Feedback and mentorship can help identify areas for improvement and
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Q1. Self introduction detail about background
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Q2. Perious experience
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Q3. Hr given any topic regarding job profile
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Q4. Family background
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Q5. Asking about hobbies
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Q6. Asking about perious company
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Q7. And job profiles
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Job profiles salary discussion and detail about job and company culture

Result and offer letter