Paytm Money Customer Associate Interview Questions and Answers

Q1. What is a collection?
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A collection is a group of items or objects gathered together for a specific purpose or to be displayed.
• A collection can consist of various items such as stamps, coins, artwork, or books.

• Collections are often curated and organized by individuals based on personal interests or hobbies.

• Some collections may have significant monetary or sentimental value.

• Collections can also refer to the act of gathering or accumulating it
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Q2. What are Finance services?
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Finance services refer to the range of services provided by financial institutions to help individuals and businesses manage their money, investments, and assets.
• Finance services include banking, investment management, insurance, and financial planning.

• Banks offer services such as savings accounts, loans, and credit cards.

• Investment management services help individuals and businesses grow their wealth through investmen...read more
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Q3. Why BPO why you did not try for IT?
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Email writing
U will be given 3 case and u have to write an email as a customer support associate

Q1. Introduction Problems faced in your current role and how you handled it
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Q1. What's your job experience
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Q2. Tell me about your last Sunday
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Q1. Tell me about yourself?
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Q2. Hobbies, communication Test to speak on any topic for atleast 4 min
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Q3. Why you left your Previous Organization.
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Q1. Tell me about your Future Goals,
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Q1. In this one topic was given to us and told to speak for 5 mins in English suppose my topic was india
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Q2. Tell me aboutIndia for 5 min
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India is a diverse country known for its rich culture, history, and spirituality.
• India is the seventh-largest country by land area and the second-most populous country in the world.

• It is known for its diverse geography, ranging from the Himalayan mountains to the coastal plains.

• India has a rich cultural heritage with various languages, religions, and traditions.

• The country is famous for its historical landmarks like th...read more
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Q1. Mostly general questions
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Q1. My first round clear
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Q2. Tell me about your self
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I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and composed in challenging situations

• Proven track record of achieving customer satisfaction target...read more
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Q1. My second round clear nice team
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Q1. Third round will hr they just ask you background
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Q1. I just gave 3 round they will inform
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Mobikwik zip code contact with payment refund related contact now, XXXXX

Call ? XXXXX all issue with

Q1. Customer care contact now
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Q2. All issue solve now call me
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Q3. XXXXX all issue with my friends
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Q4. Or email and credit card and the rest
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Q5. Good day call me sir
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Q6. Customer service support
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Q7. Mobikwik refund related
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Q8. Zop balance Atibete and any
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