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Paytm Insurance Broking

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Paytm Insurance Broking Customer Service Manager Interview Questions and Answers

Updated 19 Jul 2022

Paytm Insurance Broking Customer Service Manager Interview Experiences

1 interview found

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 19 Jul 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Current roles and responsibilities Realtime situation handling People management skills
    • Add your answer
  • Q2. Why should we hire you?
  • Ans. 

    I bring extensive experience in customer service, strong leadership skills, and a passion for enhancing customer satisfaction.

    • Proven track record of improving customer satisfaction scores by 20% in my previous role through effective team training.

    • Strong conflict resolution skills, successfully de-escalated customer complaints, resulting in a 30% increase in customer retention.

    • Experience in implementing new customer ser...

    • Answered by AI
    Add your answer
  • Q3. What team size have you handled? What were your KRA?
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary expectation settings
    • Add your answer
  • Q2. Salary negotiation, company policies
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. General introduction round
  • Ans. 

    Experienced customer service manager with a passion for enhancing customer satisfaction and team performance.

    • Over 5 years of experience in customer service management, leading teams to exceed performance targets.

    • Implemented a new training program that improved customer satisfaction scores by 20%.

    • Skilled in conflict resolution, successfully de-escalating customer complaints through effective communication.

    • Proficient in ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Have knowledge about paytm , the tole you have played in the past along with new role in offer and why are you to be connected

Top trending discussions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
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Assistant Manager Interview Questions & Answers

HCLTech user image Anonymous

posted on 11 Jun 2021

I applied via Referral and was interviewed in Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About skills.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool always and focus towards your goal set.

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Assistant Manager Interview Questions & Answers

Wipro user image Anonymous

posted on 8 Oct 2021

I applied via Referral and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions related to team management and process management. Process knowledge and Team performance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be very clear about the process knowledge and team performance. Basic of accounting is important.

Customer Service Manager Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 7 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My job will be Fixed salary on her
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When the Job giver has the Knowledge and understand the problem of other's,the same person can give a Job on the truth and honesty of the human being

Assistant Manager Interview Questions & Answers

Genpact user image Anonymous

posted on 26 Apr 2021

Interview Questionnaire 

1 Question

  • Q1. Questions on profile, team handling etc
    • Add your answer

Assistant Manager Interview Questions & Answers

Genpact user image Anonymous

posted on 24 Jan 2021

I applied via Referral and was interviewed in Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. 1. about your work experience and projects which i have handled
    • Add your answer
  • Q2. 2. What challenges you have faced?
  • Ans. 

    I faced challenges in team dynamics, project deadlines, and adapting to new technologies, which helped me grow professionally.

    • Navigating team conflicts: I mediated a disagreement between team members that was affecting productivity, leading to a successful resolution.

    • Meeting tight deadlines: I managed a project with a two-week deadline by prioritizing tasks and delegating effectively, resulting in on-time delivery.

    • Adap...

    • Answered by AI
    Add your answer
  • Q3. 3. Some exercise based on the logics in SAS. I have to write logics.
    • Add your answer
  • Q4. 4.common questions like what is the difference between dupkey and nodup. Difference in put and input. Macros
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just say what you did do not frame anything which you never did.

Assistant Manager Interview Questions & Answers

Genpact user image Anonymous

posted on 13 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They do not have any such technical people to ask any technical or relevant questions. There are some old outdated people sitting idle for 15 years in the company.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst Process Morgan Stanley. Managers are more than worse.
Are these interview questions helpful?

Assistant Manager Interview Questions & Answers

Genpact user image Anonymous

posted on 19 Dec 2021

I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you do in your current role and organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest. Don't stress be relaxed. Brush up basic accounting questions

Assistant Manager Interview Questions & Answers

TCS user image Bhat Gulzar

posted on 21 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Sorry can not disclose

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about my self
    • Add your answer
  • Q2. Question can be different from different companies HR
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear on points which you sharing with the person

Assistant Manager Interview Questions & Answers

TCS user image Anonymous

posted on 6 Jul 2017

I appeared for an interview in Apr 2017.

Interview Preparation Tips

Skills: Accounting, Intercompany, Fixed asset, Reconcilation, Financial Analysis

Paytm Insurance Broking Interview FAQs

How many rounds are there in Paytm Insurance Broking Customer Service Manager interview?
Paytm Insurance Broking interview process usually has 4 rounds. The most common rounds in the Paytm Insurance Broking interview process are One-on-one Round, Resume Shortlist and HR.

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