Paragon Digital Services Senior Processing Executive Interview Questions and Answers

Q1. General question about your background companies you worked with relevant experience
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Q1. What is budgeting What is forecasting Foreign exchange diff AS 11 Prepare product budget
Ans. 
Budgeting is the process of creating a financial plan for a specific period. Forecasting is predicting future financial outcomes.
• Budgeting involves estimating income and expenses for a specific period

• Forecasting involves predicting future financial outcomes based on past data and trends

• Foreign exchange diff AS 11 refers to the accounting treatment of foreign exchange gains or losses

• Preparing a product budget involves e...read more
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Q2. How you resolve team issues How you will forward report with some missing report
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Q1. Diff between budget and forecasts Prepare a budget for buying software Salary expenses increase but head count is same Variance analysis
Ans. 
Difference between budget and forecasts, preparing a software buying budget, salary expenses increase but head count is same, variance analysis.
• Budget is a financial plan for a specific period, while forecast is an estimate of future financial outcomes.

• Preparing a software buying budget involves identifying the software needs, researching prices, and allocating funds.

• Salary expenses increasing while head count remains ...read more
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It can be related to a scenario which might be related to an organization who is looking to move into digital domain to sell their products, ask will be create a roadmap, program plan, proposed technology stack and budgeting.

Q1. Generic questions related to the role & responsibilities in current company Scenario based questions to understand customer handling capability, people management skills, risk management, communication ski...read more
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Q1. Mostly VP or SVP round where they look at the candidate's communication skills and expression while talking in terms of confidence, articulation and presentation. This is the time when you can again call o...read more
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Email writing to the client, aptitude test

Q1. What is the experience
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Q2. Tell me about your self
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer care executive with a passion for providing excellent service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers with patience and empathy

• Proficient in using CRM systems and resolving customer complaints efficiently
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Q2. About complete degree
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Q3. Where are u coming
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I am coming from [location].
• I am coming from [current city]

• I am currently located in [current city]

• I am traveling from [location]

• I am commuting from [location]
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Q4. Are u interested
Ans. 
Yes, I am interested in the position of Customer Care Executive.
• I have a strong background in customer service.

• I enjoy helping customers and solving their problems.

• I am a good listener and communicator.

• I am eager to learn and grow in this role.

• I am excited about the opportunity to work in a customer-focused environment.
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Q5. Why so again came to this job
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Q1. How do you handle conflict between resources
Ans. 
I encourage open communication and collaboration to resolve conflicts and find mutually beneficial solutions.
• Encourage open communication and active listening

• Identify the root cause of the conflict

• Brainstorm potential solutions together

• Find a mutually beneficial solution

• Document the resolution and follow up to ensure success
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Q2. What challenges you faced and what’s your contribution , how did you handle
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Q1. In technical round they are just asking very simple question to check your communication skills
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English Aptitude test: Sentence structuring, reading, identifying wrong words. Very basic.

Q1. Operations round with
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Q2. What do you know about graphic design, advertising and websites
Ans. 
Graphic design, advertising and websites are all related to visual communication and marketing.
• Graphic design involves creating visual content for various mediums such as print, digital, and social media.

• Advertising is the process of promoting a product or service through various mediums such as TV, radio, print, and digital.

• Websites are online platforms that provide information, services, and products to users.

• All thr...read more
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Q3. What are your greatest strengths
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Q4. What type of work environment will you prefer
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Q5. Where do you see yourself in 5 years
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Q6. Why should we hire you
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Q7. Your salary expectations
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Q8. How soon you can join the company
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