Opus Technologies Team Manager Interview Questions and Answers

Q1. Provide your Background information
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Q2. What technologies you have worked on?
Ans. 
I have experience working with a variety of technologies including Java, Python, SQL, and AWS.
• Java

• Python

• SQL

• AWS
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Q1. Questions about past experience
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Q2. Flexibility
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Q1. Tell about yourself
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Q2. Questions related to role
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Coding test conducted at hackrank

Q1. What is RDBMD? how can it be rationalize
Ans. 
RDBMD stands for Relational Database Management System. It is a software system used for managing relational databases.
• RDBMD is used to store, retrieve, and manage data in a structured format.

• It allows users to define, create, and manipulate tables, indexes, and relationships between data.

• Examples of RDBMD include MySQL, Oracle Database, and Microsoft SQL Server.
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Q2. Explain microservices and Kubernetes, low code/ no code
Ans. 
Microservices are a software development technique where applications are composed of small, independent services that communicate over well-defined APIs. Kubernetes is an open-source platform for automating deployment, scaling, and managing containerized applications.
• Microservices break down applications into smaller, loosely coupled services that can be developed, deployed, and scaled independently.

• Kubernetes is used...read more
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Q1. What's is the key points of Customer service and Satisfaction
Ans. 
Key points of customer service and satisfaction include communication, empathy, problem-solving, and consistency.
• Effective communication is essential for understanding customer needs and providing solutions.

• Showing empathy towards customers can help build trust and rapport.

• Problem-solving skills are crucial for addressing issues and resolving conflicts.

• Consistency in service delivery ensures that customers receive the ...read more
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Q2. How many types of service we provide
Ans. 
We provide three types of services: customer support, technical assistance, and product training.
• Customer support

• Technical assistance

• Product training
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Q3. Where u did it ur last job
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Q4. If there's an issue of customer how u will solve
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Q5. How many types of Market platform
Ans. 
There are three main types of market platforms: physical marketplaces, online marketplaces, and hybrid marketplaces.
• Physical marketplaces involve face-to-face transactions in a physical location, such as a farmer's market or flea market.

• Online marketplaces are digital platforms where buyers and sellers can conduct transactions electronically, such as Amazon or eBay.

• Hybrid marketplaces combine elements of both physical
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Q1. Risk & Surveillance related question.
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Q2. Rms process related questions.
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Q1. Work Experience
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Q2. Product Knowledge
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Q3. Sales Knowledge
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Q1. About work experience.
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Q2. About your working and how you manage the things on day to day activities to achieve results.
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Q1. About yourself, your experience your education.
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Q2. About your work experience since starting of your carrier.
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Q3. About your family background.
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Q4. What is your working to achieve your numbers.
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Q5. How do you reduce idle percentage.
Ans. 
To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more
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Q6. How do you increase the productivity of your callers.
Ans. 
Increasing caller productivity through training, motivation, and efficient tools.
• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency
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Q7. What are the strategies you are using to enhance your callers productivity and make them fruitful.
Ans. 
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance
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Nothing as usual you can go through company’s website

Q1. What is your experience
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Q2. What is your goal
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