Optum Global Solutions Claims Representative Associate Interview Questions and Answers

Q1. What is scribing
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Scribing is the act of documenting or transcribing information, often in a medical or legal setting.
• Scribing involves writing down important information during a meeting or conversation.

• In the medical field, scribing may involve documenting patient encounters or taking notes during procedures.

• Scribes often assist healthcare providers by recording information in real-time, allowing the provider to focus on patient care.

• ...read more
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Q1. Tell me about yourself
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Q2. Your salary expectation
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MCQ Based Questions which had 3 round. you have to pass all round one by one. If you fail to pass 1st you would not be able to attend 2nd one

Q1. Tell me about your work experience
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Q2. Your expansion from our company
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Q1. Self introduction
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Q1. Claims related quation
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Online test on computer

Q1. What is your biggest achievement?
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Q2. Do you about your process?
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Q1. Self introduction and previous company work
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Q1. Salary discussion only
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Q1. They check your communication and experience
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Q1. Check your confidence level
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Q1. What is insurance claim ?
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An insurance claim is a formal request made by a policyholder to an insurance company for coverage or compensation for a covered loss or policy event.
• A claim is typically submitted by the policyholder or their representative to the insurance company.

• The insurance company then investigates the claim to determine the validity and extent of coverage.

• If the claim is approved, the insurance company will provide compensation...read more
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Q2. Explain customer service need ?
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Customer service is essential for addressing customer needs, resolving issues, and building loyalty.
• Customer service is important for addressing customer inquiries and concerns in a timely and efficient manner.

• It helps in resolving issues and complaints to ensure customer satisfaction and retention.

• Good customer service can lead to repeat business and positive word-of-mouth referrals.

• It plays a key role in building cus...read more
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