Optimar Consulting Email Marketing Team Lead Interview Questions and Answers

Q1. WHat are ways to create emails in SFMC
Ans. 
Ways to create emails in SFMC
• Use Content Builder to design and create email templates

• Utilize HTML and AMPscript for customization and personalization

• Leverage Journey Builder to automate email sends based on customer interactions
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Q2. What are entry sources for SFMC journey builder
Ans. 
Entry sources for SFMC journey builder include data extensions, Salesforce data, API events, and form submissions.
• Data extensions

• Salesforce data

• API events

• Form submissions
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Q1. Rule and Rusposibiluty
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Q2. Experience
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Q1. Your introduction, about the qualifications, about your interest, your goal etc
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Q1. The ops round was very hectic. They check the cv and ask about you, your hobbies, family, about your family business, why you don't want to join your family business, if you are from any technical backgrou...read more
Ans. Don't be shy or hesitate. Make sure don't make any grammatical mistakes, and speak as much as you can.
Answered by Pardeep Kumar Meena
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Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and experienced customer support executive with a strong background in email communication.
• Over 5 years of experience in customer support roles

• Proficient in handling email inquiries and resolving customer issues

• Strong communication skills and ability to work under pressure

• Familiar with CRM systems and ticketing platforms

• Received positive feedback from customers for prompt and helpful responses
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Q2. What is customer support?
Ans. 
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

• Customer support can be provided through various channels such as email, phone, chat, or social media.

• Examples of cus...read more
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Q1. Tell me about your self
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Q2. What are your goal
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Q3. What are your strength
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Reasoning English grammar

Q1. 500 words essay on my inspiration
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Q2. About your last job
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Q3. 500 words essay on role model
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Q1. Explain about yourself
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat and email support to customers

• Proficient in using CRM systems and ticketing platforms

• Skilled in resolving customer queries and complaints in a timely manner

• Excellent written and verbal communication skills

• Ability to multitask and prioritize tasks effectively
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Q2. What was the salary expected
Ans. 
I am looking for a competitive salary based on my experience and skills.
• I am open to discussing salary based on the responsibilities and requirements of the role

• I have researched industry standards for this position and am looking for a fair compensation package

• I am confident in my abilities and am seeking a salary that reflects my expertise

• I am flexible and willing to negotiate salary based on the overall benefits pac
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Social media cons and pros

Q1. Tell me about yourself? Previous job details? Why did you left the job?
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Q1. About self and experinace
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Q1. About customer service test online
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