Optimal Virtual Employee IT Support Technician Interview Questions and Answers

Q1. Introduction your self.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• I have X years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Familiar with operating systems such as Windows and MacOS

• Excellent communication
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Q2. Tell me about your role and responsibilities
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As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
• Provide technical support to end users

• Troubleshoot hardware and software issues

• Install, configure, and maintain IT systems

• Ensure security and compliance with IT policies

• Document and track technical issues and resolutions
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Mental maths,problem solving

Q1. How will you face company problem
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Q2. By keeping adjustment and understanding with one another
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Q1. Why you choose my company
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Q1. Why you like this company
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Q1. How will you taggle your sudden struggle if you face
Ans. I will take decision priority wise
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Q1. Pls do interview schedule
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Q2. Html related questions
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Q3. Css related questions
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Q1. Introduction reference
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Q2. Qualifications reference
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Q1. What is IP address
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q2. What is osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model stands for Open Systems Interconnection model

• It helps in understanding how different networking protocols work together

• Each layer has specific functions and communicates with adjacent layers

• Examples of layers include physical layer, data link layer, network layer, e
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Q1. Introduce to yourself
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Q2. What is daily routine
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The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.
• Responding to help desk tickets and resolving technical issues

• Installing and configuring hardware and software

• Providing technical support to end users via phone, email, or in person

• Performing routine maintenance on IT systems

• Documenting solutions and procedures for future ref
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Q1. Self introduction SDLC Manual About native
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Q2. Self introduction SDLC Bug life cycle
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Q3. Self introduction Studies
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General questions and it was good process

Q1. General questions about why did I relieve from old company
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Q1. Tell me a little bit about yourself
Ans. 
I am an experienced IT Engineer with a strong background in network administration and troubleshooting.
• Experienced IT Engineer

• Strong background in network administration

• Skilled in troubleshooting

• Proficient in various operating systems and software

• Familiar with cybersecurity practices

• Excellent problem-solving and communication skills
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Q2. Tell about your strength and weakness
Ans. 
My strength is problem-solving and my weakness is time management.
• Strength: I have a strong ability to analyze complex problems and find effective solutions.

• Strength: I am skilled in troubleshooting and resolving technical issues.

• Weakness: I sometimes struggle with managing my time efficiently and prioritizing tasks.

• Weakness: I am working on improving my time management skills by using productivity tools and setting cl...read more
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Q3. Why you make transition into IT
Ans. 
I transitioned into IT because of my passion for technology and problem-solving.
• Passion for technology and problem-solving

• Opportunity for growth and advancement

• Interest in staying up-to-date with the latest advancements

• Ability to contribute to the development of innovative solutions

• Examples: Enjoying troubleshooting computer issues, building websites as a hobby
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