Ola Cabs Team Lead Interview Questions and Answers

My last month's CTC salary was competitive, reflecting my experience and contributions to the team.

• CTC stands for Cost to Company, which includes all benefits and allowances.

• For example, my last month's CTC was structured with a base salary, bonuses, and health benefits.

• I believe in transparency regarding compensation, as it fosters trust within the team.

To improve business, my team and I would focus on increasing efficiency and customer satisfaction.

• Streamline processes to reduce waste and increase productivity

• Implement customer feedback system to address concerns and improve satisfaction

• Invest in employee training and development to enhance skills and knowledge

• Explore new markets and opportunities for growth

• Collaborate with other departments and teams to share ideas ...read more

I handle my team by setting clear expectations, providing support and feedback, and fostering a positive team culture.

• Establish clear goals and expectations for each team member

• Provide regular feedback and support to help team members improve

• Encourage open communication and collaboration within the team

• Recognize and reward team members for their contributions

• Lead by example and foster a positive team culture

• Address any...read more

Improving CSAT involves understanding customer needs, providing excellent service, and gathering feedback.

• Train team members to actively listen to customers and address their concerns

• Provide personalized solutions and go above and beyond to exceed expectations

• Regularly gather feedback through surveys and use it to make improvements

• Implement a customer-centric culture throughout the organization

• Ensure timely and effecti...read more