Oberoi Group of Hotels Guest Service Associate Interview Questions and Answers for Freshers

Just normal GD session.

Q1. Simple conversation.
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Q1. With F&B manager.
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Q1. With HR director.
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Q1. What is the process for requesting time off?
Ans. 
To request time off, employees must submit a request through the company's designated system or to their supervisor.
• Submit a request through the company's designated system

• Inform your supervisor about the time off request

• Follow any specific procedures outlined by the company

• Plan ahead and submit the request in advance to ensure coverage

• Be prepared to provide a reason for the time off if required
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Q2. Review the company policy
Ans. 
Company policy outlines guidelines and procedures for employees to follow.
• Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

• Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

• Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.
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Q3. Submit a request
Ans. 
To submit a request, simply fill out the necessary information and click 'submit'.
• Provide all required details

• Ensure accuracy in information provided

• Click on 'submit' button after filling out the form
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Q4. Wait for approval
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Q5. Receiving conformation
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Q1. Tell me about yourself
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Q2. Qualifications and work experience
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Q1. Work experience
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Q2. Elabouration of work
Ans. 
Elaborating on work experience and responsibilities in previous roles.
• Provide detailed descriptions of tasks and projects worked on

• Explain how responsibilities were managed and executed

• Highlight any achievements or successes in previous roles
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Quant,Logical Reasoning

Simple Aptitude and Case study

Q1. They asked about pnl food cost ,team handling, code of conduct,team manegement
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Q1. How to control about food wastage.
Ans. Recycling and repeatedly taking orders
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Q2. How to handle your team, if found mistake
Ans. 
To handle a team's mistakes, a restaurant manager should address the issue promptly, provide constructive feedback, offer support and training, and implement measures to prevent future errors.
• Address the mistake promptly and privately

• Provide constructive feedback and guidance

• Offer support and additional training if necessary

• Implement measures to prevent future errors

• Maintain open communication and encourage a learning
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