NTT Data Information Processing Services Technical Support Interview Questions and Answers

ServiceNow is a cloud-based platform that provides IT service management, IT operations management, and business management solutions.

• Cloud-based platform for IT service management

• Offers IT operations management solutions

• Provides business management solutions

• Used for ticketing, workflow automation, and asset management

O365 features refer to the various tools and applications included in Microsoft Office 365 for productivity and collaboration.

• Email and calendar services through Outlook

• Online storage and file sharing with OneDrive

• Collaboration tools like Microsoft Teams

• Web conferencing with Skype for Business

• Office applications such as Word, Excel, and PowerPoint