Novotel Hotels
Golden Tobie Interview Questions and Answers
Q1. For making a special menu, what are the things need to be maintain?
To make a special menu, the following things need to be maintained:
Consider customer preferences and dietary restrictions
Source high-quality ingredients
Create unique and visually appealing dishes
Ensure a balance of flavors and textures
Offer a variety of options for different tastes
Price the menu items appropriately
Q2. What is ingredients? How you can using this?
Ingredients are the components used to make a dish. They can be combined in various ways to create different flavors and textures.
Ingredients are the building blocks of a dish
They can be used in different combinations to create unique flavors
The quality and freshness of ingredients can greatly impact the final dish
Examples of ingredients include vegetables, meats, spices, and grains
Q3. How can you handle a guest complaint?
I would listen to the guest's complaint, apologize, offer a solution, and follow up to ensure satisfaction.
Listen attentively to the guest's complaint
Apologize for the inconvenience caused
Offer a solution to rectify the situation
Follow up with the guest to ensure satisfaction
Maintain a calm and professional demeanor throughout the interaction
Q4. Any incidents happened there please share
Yes, there have been a few incidents in the past.
One incident involved a worker falling from a height and sustaining injuries.
Another incident was a fire outbreak in the warehouse due to a short circuit.
There was also an incident where a forklift operator collided with a pedestrian, resulting in minor injuries.
All incidents were promptly reported and investigated to prevent future occurrences.
Q5. Have you done any certification in security?
Yes, I have completed the Certified Protection Officer (CPO) certification.
Completed the CPO certification
Training included physical security, emergency procedures, and legal aspects of security
Certification demonstrates knowledge and commitment to the field
Q6. What is ur strength
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