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Novotel Hotels

4.3
based on 402 Reviews
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Novotel Hotels Interview Questions and Answers

Updated 5 Feb 2024

Q1. For making a special menu, what are the things need to be maintain?

Ans.

To make a special menu, the following things need to be maintained:

  • Consider customer preferences and dietary restrictions

  • Source high-quality ingredients

  • Create unique and visually appealing dishes

  • Ensure a balance of flavors and textures

  • Offer a variety of options for different tastes

  • Price the menu items appropriately

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Q2. What is ingredients? How you can using this?

Ans.

Ingredients are the components used to make a dish. They can be combined in various ways to create different flavors and textures.

  • Ingredients are the building blocks of a dish

  • They can be used in different combinations to create unique flavors

  • The quality and freshness of ingredients can greatly impact the final dish

  • Examples of ingredients include vegetables, meats, spices, and grains

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Q3. How can you handle a guest complaint?

Ans.

I would listen to the guest's complaint, apologize, offer a solution, and follow up to ensure satisfaction.

  • Listen attentively to the guest's complaint

  • Apologize for the inconvenience caused

  • Offer a solution to rectify the situation

  • Follow up with the guest to ensure satisfaction

  • Maintain a calm and professional demeanor throughout the interaction

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Q4. Any incidents happened there please share

Ans.

Yes, there have been a few incidents in the past.

  • One incident involved a worker falling from a height and sustaining injuries.

  • Another incident was a fire outbreak in the warehouse due to a short circuit.

  • There was also an incident where a forklift operator collided with a pedestrian, resulting in minor injuries.

  • All incidents were promptly reported and investigated to prevent future occurrences.

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Q5. Have you done any certification in security?

Ans.

Yes, I have completed the Certified Protection Officer (CPO) certification.

  • Completed the CPO certification

  • Training included physical security, emergency procedures, and legal aspects of security

  • Certification demonstrates knowledge and commitment to the field

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Q6. What is ur strength

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Interview experience
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