Nokia Cost and Progress Manager Interview Questions and Answers

Q1. How to satisfy the customer claims?
Ans. 
Customer claims can be satisfied by listening to their concerns, offering solutions, and following up to ensure their satisfaction.
• Listen actively to the customer's complaint and empathize with their situation.

• Offer a solution that addresses their concern and meets their needs.

• Follow up with the customer to ensure their satisfaction and resolve any remaining issues.

• Provide compensation or incentives if appropriate to s...read more
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Q2. How to solve customer issues?
Ans. 
Customer issues can be solved by active listening, empathy, and finding a mutually beneficial solution.
• Listen actively to the customer's concerns and complaints.

• Show empathy and understanding towards the customer's situation.

• Find a mutually beneficial solution that satisfies both the customer and the company.

• Follow up with the customer to ensure their issue has been resolved to their satisfaction.

• Provide clear and conc...read more
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Q3. Your work for this company ?
Ans. 
I work as a customer service representative for this company.
• I handle customer inquiries and complaints via phone, email, and chat.

• I provide product information and assist customers in placing orders.

• I resolve customer issues and ensure customer satisfaction.

• I maintain accurate records of customer interactions and transactions.

• I collaborate with other departments to improve customer experience.
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Q4. What is the best way to solve customer problems ?
Ans. 
The best way to solve customer problems is to actively listen, empathize, and offer a solution that meets their needs.
• Listen actively to the customer's problem and let them explain it fully.

• Empathize with the customer and acknowledge their frustration.

• Offer a solution that meets their needs and resolves the issue.

• Follow up with the customer to ensure their satisfaction.

• Train employees to handle customer problems effect
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Q5. What is your responsibility for this work ?
Ans. 
My responsibility is to provide excellent customer service by addressing customer inquiries and concerns, resolving issues, and ensuring customer satisfaction.
• Addressing customer inquiries and concerns promptly and professionally

• Resolving customer issues and complaints effectively

• Ensuring customer satisfaction by providing personalized service

• Maintaining accurate records of customer interactions and transactions

• Collabo...read more
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Q6. What to do to build a trust for customer ?
Ans. 
Building trust with customers requires consistent communication, transparency, and delivering on promises.
• Listen actively to customers and address their concerns promptly

• Be transparent about company policies and procedures

• Deliver on promises and exceed expectations

• Provide excellent customer service consistently

• Follow up with customers to ensure satisfaction

• Train employees to prioritize customer satisfaction

• Offer incent...read more
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Q7. What is your duty for this job ?
Ans. 
My duty for this job is to provide excellent customer service and ensure customer satisfaction.
• My duty is to assist customers with their inquiries and resolve any issues they may have

• I am responsible for maintaining a positive and professional relationship with customers

• I must ensure that customers are satisfied with the products or services provided

• I am expected to handle customer complaints and provide appropriate so...read more
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Q1. Any problem slove
Ans. 
Problem solving is a key skill in customer service, involving identifying issues and finding solutions.
• Listen actively to understand the customer's issue

• Ask clarifying questions to gather more information

• Offer solutions based on company policies and guidelines

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q2. Tell me about in your self
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Q3. Where are you from
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GD is a part of people it's means group discussion

Q1. Technical is a part of technology
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Q2. Why technical department is minimum athority.
Ans. 
The technical department is given minimum authority to ensure that customer service representatives are the primary point of contact for customers.
• Customer service representatives are trained to handle customer inquiries and issues efficiently.

• Having the technical department as a backup ensures that complex technical issues are escalated appropriately.

• Empowering customer service representatives can lead to quicker reso
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Q3. Why is technical department minimum salery because this department related to technology.
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Q4. What you say technical department minimum salary.
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Q1. Tell me about your self
Ans. I am PriyaRani chandora. I am from Timarni. I completed my graduation in 2022.
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Q2. Tell me about reliance jio.
Ans. In October 2019, Reliance Industries Limited (RIL) announced the creation of a wholly owned subsidiary for its digital businesses including Jio. In November 2019, the subsidiary was named Jio Platforms. The ₹1.08 trillion (US$14 billion) liability of Jio was transferred to RIL and in turn RIL received preferential shares of Jio Platforms.[7][8] According to some observers, the restructuring was done to keep the digital...read more
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Q1. Your wish any question ask i will try to give the answer
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Graduation

Q1. Tell me about yourself.
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