NielsenIQ Senior IT Support Engineer Interview Questions and Answers

Mental maths,problem solving

Q1. How will you face company problem
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Q2. By keeping adjustment and understanding with one another
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Q1. Why you choose my company
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Q1. Why you like this company
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Q1. How will you taggle your sudden struggle if you face
Ans. I will take decision priority wise
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Q1. What is your hobby
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Q1. Why did you do masters and why have you entered in IT sector
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Q2. Are you able to relocate in gurugram
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Q1. Troubleshooting of network
Ans. 
Troubleshooting network issues involves identifying the problem, isolating the cause, and implementing a solution.
• Check physical connections (cables, ports)

• Verify network settings (IP address, DNS, gateway)

• Use network troubleshooting tools (ping, traceroute)

• Check for network congestion or bandwidth issues

• Update network drivers or firmware

• Restart networking devices (routers, switches)

• Consult network documentation or sup
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Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
Ans. 
LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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Q1. What is IP address
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q2. What is osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model stands for Open Systems Interconnection model

• It helps in understanding how different networking protocols work together

• Each layer has specific functions and communicates with adjacent layers

• Examples of layers include physical layer, data link layer, network layer, e
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Q1. Introduce to yourself
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Q2. What is daily routine
Ans. 
The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.
• Responding to help desk tickets and resolving technical issues

• Installing and configuring hardware and software

• Providing technical support to end users via phone, email, or in person

• Performing routine maintenance on IT systems

• Documenting solutions and procedures for future ref
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Q1. All over questions desk Stop support related
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Q2. Job related to desktop software testing
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Q1. Self introduction SDLC Manual About native
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Q2. Self introduction SDLC Bug life cycle
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Q3. Self introduction Studies
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Q1. Tell me a little bit about yourself
Ans. 
I am an experienced IT Engineer with a strong background in network administration and troubleshooting.
• Experienced IT Engineer

• Strong background in network administration

• Skilled in troubleshooting

• Proficient in various operating systems and software

• Familiar with cybersecurity practices

• Excellent problem-solving and communication skills
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Q2. Tell about your strength and weakness
Ans. 
My strength is problem-solving and my weakness is time management.
• Strength: I have a strong ability to analyze complex problems and find effective solutions.

• Strength: I am skilled in troubleshooting and resolving technical issues.

• Weakness: I sometimes struggle with managing my time efficiently and prioritizing tasks.

• Weakness: I am working on improving my time management skills by using productivity tools and setting cl...read more
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Q3. Why you make transition into IT
Ans. 
I transitioned into IT because of my passion for technology and problem-solving.
• Passion for technology and problem-solving

• Opportunity for growth and advancement

• Interest in staying up-to-date with the latest advancements

• Ability to contribute to the development of innovative solutions

• Examples: Enjoying troubleshooting computer issues, building websites as a hobby
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Q1. What is different between POP ,&IMAP
Ans. 
POP and IMAP are email protocols used for retrieving emails from a mail server.
• POP downloads emails from the server to the local device and deletes them from the server.

• IMAP syncs emails between the server and the local device, allowing access to emails from multiple devices.

• POP is a one-way communication protocol while IMAP is a two-way communication protocol.

• POP is less secure than IMAP as it doesn't support encrypti...read more
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Q2. What is share the troubleshooting Outlook
Ans. 
Sharing the troubleshooting steps for resolving Outlook issues
• Document the issue and steps taken to troubleshoot

• Share the troubleshooting steps with the team or supervisor

• Collaborate with other team members to resolve the issue

• Provide feedback on the effectiveness of the troubleshooting steps

• Continuously update the troubleshooting steps for future reference
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Q1. What is different between network and Networking
Ans. 
Network refers to a group of interconnected devices, while networking refers to the process of connecting these devices.
• Network is a noun, while networking is a verb.

• Network refers to the physical or logical connections between devices, while networking refers to the process of establishing and maintaining those connections.

• Examples of network devices include routers, switches, and servers, while examples of networking...read more
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Q2. What is switching and routing
Ans. 
Switching and routing are two fundamental concepts in computer networking.
• Switching is the process of forwarding data packets between devices on the same network.

• Routing is the process of forwarding data packets between different networks.

• Switches operate at the data link layer of the OSI model, while routers operate at the network layer.

• Switches use MAC addresses to forward packets, while routers use IP addresses.

• Exam...read more
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