NielsenIQ Senior IT Support Engineer Interview Questions and Answers

A general and basic aptitude test.

Q1. What are the basic questions involved in a self-introduction?
Ans. 
Basic questions in a self-introduction include name, background, experience, and interests.
• Name: Introduce yourself with your full name.

• Background: Mention where you are from or your educational background.

• Experience: Talk about your relevant work experience or skills.

• Interests: Share a hobby or interest that showcases your personality.
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Q2. What is your experience with basic mapping techniques?
Ans. 
I have experience with basic mapping techniques including GIS software and data visualization tools.
• Proficient in using GIS software such as ArcGIS and QGIS

• Familiar with creating and editing maps, analyzing spatial data, and geocoding

• Experience in data visualization tools like Tableau for creating interactive maps

• Knowledge of basic mapping concepts such as layers, projections, and spatial analysis
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. What and os what is the latest Mac OS
Ans. 
The latest Mac OS is macOS Big Sur.
• macOS Big Sur is the 17th major release of macOS.

• It was announced at WWDC 2020 and released in November 2020.

• Some of the key features include a redesigned user interface, Control Center, and improved Safari browser.
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Q2. What is a vpn or a ip
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A VPN (Virtual Private Network) is a secure network connection that allows users to access the internet privately and securely.
• Encrypts data to ensure privacy and security

• Masks user's IP address to hide their location

• Allows users to access restricted content or bypass censorship

• Commonly used for remote work or accessing company networks

• Examples: NordVPN, ExpressVPN, Cisco AnyConnect
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Mental maths,problem solving

Q1. How will you face company problem
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Q2. By keeping adjustment and understanding with one another
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Q1. Why you choose my company
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Q1. Why you like this company
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Q1. How will you taggle your sudden struggle if you face
Ans. I will take decision priority wise
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Q1. Pls do interview schedule
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Q2. Html related questions
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Q3. Css related questions
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Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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Q1. Sla,customer support ,azure,active directory
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Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
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LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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