Nexus Technoware Solution Technical Support Executive Interview Questions and Answers

Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.

• Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

• For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

• Some companies may require a bachelor's de...read more

Handle customers with empathy, patience, and effective communication.

• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction

In 3 years, I see myself as a senior Technical Support Engineer leading a team and implementing innovative solutions.

• Advancing to a senior role within the Technical Support team

• Leading and mentoring a team of junior engineers

• Implementing new technologies and solutions to improve customer support

• Attending relevant training and certifications to enhance skills

• Contributing to the overall growth and success of the company

Yes, we use certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), and Cisco Certified Network Associate (CCNA) in our company.

• CompTIA A+

• Microsoft Certified Solutions Expert (MCSE)

• Cisco Certified Network Associate (CCNA)