Navi Finserv Collection Officer Interview Questions and Answers

Excel based, grammar based

Q1. Collection strategy
Add your answer
Q2. Golden rules of accounting
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• The first golden rule is to maintain a record of all transactions.

• The second golden rule is to maintain a record of all expenses and incomes.

• The third golden rule is to maintain a record of all assets and liabilities.

• The fourth golden rule is to ensure that the accounting records are accurate and up-to-date.

• The fifth golden rule is...read more
Answered by AI
Add your answer

Q1. Tell me about yourself.
Add your answer

Q1. What expected in our company
Add your answer
Q2. Tell me something about your self
Add your answer
Q3. How much expected in salary
Add your answer
Q4. Do you know about this company
Add your answer

Q1. How to handle the customer
Ans. 
Handling customers requires patience, empathy, and effective communication.
• Listen actively to the customer's concerns and show empathy

• Remain calm and professional, even in difficult situations

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively, avoiding technical jargon

• Follow up with the customer to ensure satisfaction
Answered by AI
Add your answer
Q2. How to handle the customer in angery situations
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and follow up.
• Remain calm and professional

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Follow up with the customer to ensure satisfaction

• Use positive language and avoid blaming or accusing the customer

• If necessary, escalate the issue to a supervi
Answered by AI
View 1 more amswer

Q1. I am interested but location Bhilwara
Add your answer
Q2. I hard worker but location is Bhilwara
Add your answer

Q1. What is a work for collection
Ans. 
A work for collection refers to the process of pursuing overdue payments from individuals or businesses on behalf of a creditor.
• Contacting debtors to remind them of outstanding payments

• Negotiating payment plans or settlements

• Documenting all communication and payment agreements

• Escalating collection efforts if necessary, such as involving legal action

• Maintaining accurate records of all collection activities
Answered by AI
Add your answer

Q1. Banking related questions.DRA full form and about collections..
Add your answer
Q2. Be bold , don't act like smart 🤓
Add your answer

Q1. How to handle NPA customers
Ans. 
Handle NPA customers by understanding their situation and offering solutions to help them repay their debts.
• Listen to their concerns and empathize with their situation

• Offer flexible repayment options based on their financial situation

• Provide clear communication and follow-up regularly

• Consider legal action as a last resort

• Maintain professionalism and respect at all times
Answered by AI
Add your answer
Q2. Which buckets are handled
Ans. 
Buckets handled depend on the type of debt and its age.
• Buckets are categorized based on the number of days past due.

• Typically, buckets range from 0-30 days, 31-60 days, 61-90 days, and so on.

• The collection officer will handle the buckets assigned to them based on their experience and expertise.

• They will work to recover the debt from each bucket, starting with the oldest and most delinquent debts first.
Answered by AI
Add your answer