Naukriguru.com Chat and Email Support Executive Interview Questions and Answers

Q1. What is Hr round in flipkart ?
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Q2. What are flipkart values?
Ans. 
Flipkart values include customer focus, innovation, ownership, and integrity.
• Customer focus: Flipkart prioritizes the needs and satisfaction of its customers.

• Innovation: Flipkart encourages creative thinking and constantly seeks new ways to improve its services.

• Ownership: Flipkart employees take responsibility for their work and strive for excellence.

• Integrity: Flipkart upholds ethical standards and maintains transpare
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Q3. What do we need to hire you?
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Excellent communication skills, problem-solving abilities, and customer service experience.
• Strong written and verbal communication skills

• Ability to handle customer inquiries and resolve issues effectively

• Experience in providing exceptional customer service

• Proficiency in using chat and email support tools

• Ability to multitask and prioritize tasks

• Attention to detail and accuracy in responding to customer queries

• Empathy an...read more
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Q4. What are the jobs role in flipkart
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The job roles in Flipkart vary across departments and functions.
• Customer Support Executive - handling customer queries and complaints

• Warehouse Executive - managing inventory and logistics

• Sales Executive - promoting and selling products

• Data Analyst - analyzing customer behavior and market trends

• Software Engineer - developing and maintaining technology platforms

• Marketing Executive - creating and implementing marketing st...read more
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Q1. What do you like most about the job decription?
Ans. 
I enjoy the opportunity to help customers and provide excellent support through chat and email.
• I like being able to assist customers and solve their problems remotely.

• I appreciate the chance to communicate with customers through written channels.

• I enjoy the challenge of finding solutions and providing accurate information.

• I value the opportunity to work in a team and collaborate with colleagues to deliver exceptional s...read more
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Q1. What is tha downside of working for Amazon ?
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The downside of working for Amazon
• High workload and pressure

• Limited work-life balance

• Strict performance metrics

• Limited career growth opportunities

• Intense competition among employees
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Q2. People who hate working at amazon?
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Some people may hate working at Amazon due to various reasons.
• High workload and pressure

• Lack of work-life balance

• Strict policies and procedures

• Limited career growth opportunities

• Negative work culture

• Inadequate compensation

• Unfavorable management practices
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Q1. Tell me about yourself.
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Q1. Personnel questions like introduce about yourself
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Typing speed and good communication in English

Q1. Some kind of process knowledge like what is empathy and sympathy and differentiate? What is customer support and why customer are important? How will you treat customers? About the organisation what you ha...read more
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Q1. 1) Tell me about yourself. 2) How to deal with angry customer. 3) Why I am interested in this role. 4) Asked about my typing speed.
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Q1. 1) Introduce yourself. 2) Why I am interested in this role. 3) What do you understand by growth mindset. 4) Why you want to be in private sector. 5) Do you planning for any leave in the upcoming months. 6)...read more
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Q1. Give a introduction
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Q2. Why did you leave your last organisation
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Q3. How much is your experience
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Q4. How many languages can I speak
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Q5. Qualifications and certificates
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Q6. Describe your city in hindi
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Q7. Why want this job
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Q1. Tell me something about your self
Ans. 
I am a highly motivated and customer-focused individual with excellent communication skills.
• I have experience in customer service and support roles

• I am a quick learner and can adapt to new situations easily

• I am proficient in using various communication channels such as chat and email

• I am a team player and can work well under pressure

• I am passionate about providing excellent customer service and ensuring customer satisf
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Q2. Why do you want to be associate with company
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I want to be associated with the company because of its strong reputation, growth opportunities, and positive work culture.
• Strong reputation: The company has a proven track record of delivering high-quality products and services, which aligns with my own values and aspirations.

• Growth opportunities: The company offers various avenues for professional development and career advancement, allowing me to continuously learn ...read more
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Q3. Tell us about one key achievement in your life
Ans. 
I successfully completed a challenging project within a tight deadline
• Managed a team of 5 to complete a software development project in 3 months

• Implemented agile methodology to ensure timely delivery of project milestones

• Received positive feedback from the client for delivering a high-quality product

• Achieved a 20% increase in revenue for the company through successful project completion
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Q4. You want to get a new smartphone. How will you convince your parents to get it ,for you
Ans. 
I would present a well-researched argument highlighting the benefits of the new smartphone and how it can improve my productivity and communication.
• Research and compare different smartphone models to find the best fit for my needs

• Create a budget plan and show how I can contribute towards the cost

• Highlight the benefits of having a smartphone such as improved communication, access to educational resources, and productivi...read more
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Q1. Tell me about yourself.
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