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Flipkart Email Customer Support Executive Interview Questions and Answers

Updated 4 Jul 2024

Flipkart Email Customer Support Executive Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(7 Questions)

  • Q1. Give a introduction
  • Ans. 

    I am a dedicated and experienced Email Customer Support Executive with a passion for providing excellent customer service.

    • Experienced in handling customer inquiries and resolving issues via email

    • Proficient in using email management software and CRM systems

    • Strong communication skills and ability to empathize with customers

    • Ability to multitask and prioritize workload effectively

    • Example: Successfully resolved a customer c...

  • Answered by AI
  • Q2. Why did you leave your last organisation
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a more challenging role

    • Seeking new learning opportunities

    • Company restructuring led to changes in job responsibilities

  • Answered by AI
  • Q3. How much is your experience
  • Ans. 

    I have 2 years of experience in email customer support.

    • 2 years of experience in handling customer queries via email

    • Proficient in using email management software

    • Ability to prioritize and multitask effectively

    • Experience in resolving customer complaints and issues

    • Trained in providing excellent customer service

  • Answered by AI
  • Q4. How many languages can I speak
  • Ans. 

    I can speak 3 languages fluently - English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Can communicate effectively in multiple languages

    • Experience in providing customer support in different languages

  • Answered by AI
  • Q5. Qualifications and certificates
  • Q6. Describe your city in hindi
  • Ans. 

    मेरे शहर में गर्मी में तेज धूप होती है और सर्दियों में ठंड होती है।

    • गर्मी में तेज धूप

    • सर्दियों में ठंड

    • शहर में बहुत सारे पार्क और खेल के मैदान हैं

  • Answered by AI
  • Q7. Why want this job
  • Ans. 

    I am passionate about providing excellent customer service and enjoy helping customers resolve their issues.

    • Passion for customer service

    • Enjoy helping customers

    • Problem-solving skills

    • Effective communication skills

  • Answered by AI

Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were total of 8 rounds.Yes, you read it right! Every round checks your communication skills and English as well as grammar. First 7 rounds are online or over phone. The eighth round is hr interview w...

Interview Preparation Tips

Interview preparation tips for other job seekers - All the rounds are very easy if you show a little confidence in yourself. Dont panic. Don't take long pause during talking to HR person.

I appeared for an interview in Oct 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell something about your self?
  • Ans. 

    I am a highly motivated and organized individual with a strong background in operations management.

    • I have a Bachelor's degree in Business Administration with a focus on operations

    • I have 5 years of experience in managing operations for a large retail company

    • I am proficient in using various software tools to streamline processes and improve efficiency

  • Answered by AI
  • Q2. What are your qualifications?
  • Ans. 

    I have a Bachelor's degree in Business Administration and 5 years of experience in operations management.

    • Bachelor's degree in Business Administration

    • 5 years of experience in operations management

  • Answered by AI
  • Q3. Why you want to work with Info Edge?
  • Ans. 

    I want to work with Info Edge because of its reputation as a leading company in the industry and its commitment to innovation and growth.

    • Info Edge is a well-established company with a strong reputation in the industry.

    • I am impressed by Info Edge's commitment to innovation and growth.

    • I believe that working with Info Edge will provide me with valuable opportunities for professional development and advancement.

    • I am excite...

  • Answered by AI
  • Q4. They gave me hypothetical situation to check how I can sustain in the environment

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resume among the other candidates was shortlisted for the HR round because of my course which I studied

Round: Test
Experience: I was nervous but I cleared the test.
Duration: 1 hour 15 minutes
Total Questions: 10

Round: HR Interview
Experience: Basic introduction round was take by HR

Round: Discussion with manager
Experience: Manager took a small round where I was asked questions about my career growth and how determined I'm to work with the company

College Name: Kamala Nehru College

I appeared for an interview before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Why should I hire you ?
  • Ans. 

    I have a proven track record of successfully leading teams, driving growth, and exceeding targets.

    • I have over 10 years of experience in senior leadership roles.

    • I have consistently delivered results and exceeded targets in my previous roles.

    • I have a strong strategic mindset and have successfully led teams through periods of change and growth.

    • I am a strong communicator and relationship builder, able to collaborate effect...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everybody shared their own views on the topic
Tips: You should initiate the discussion before anyone starts or if you don't have any idea about the topic then you note down points shared by others and give conclusion by mixing all the points you noted
Duration: 10 hours

Round: HR Interview
Experience: Told positives about myself
Tips: Refer to the jd

Skills: Communication, Leadership Skills

I appeared for an interview before Mar 2021.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Last year experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Superb big basket is the one of the best retal customer service

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. There are many questions which has been asked from me while giving interview in zomato as customer care executive. Some of them are :- Q1 This question will asked by any organization which is tell me abou...
  • Q2. Q2 They will give you one page and one topic then you have to write on that topic arount 150 Words to check your typing skills. Q3 Then you have to do typing test the minimum typing speed should be 30...

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview is long but it very easy . Main thing is mocktest learn all the things in training and then you can join the company easily.

I applied via Naukri.com and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself.
  • Q2. What drives you to be in the field of Customer service & operations?
  • Q3. Why do you feel that you are the right choice for this job?
  • Q4. Communication is a crucial part of this job. How much you are comfortable with that.?

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Work on the communication skills before the interview.
2. Answer with confidence.
3. Try to relate the answers with your real life situations.
4. Well groomed Look
5. Have a Positive Body language.

Interview Questionnaire 

8 Questions

  • Q1. H.R speaks with you and decides the process and role that would suit u better since they have multiple roles inside.
  • Q2. Tell me about yourself
  • Ans. 

    Experienced Senior Executive with a proven track record in leading teams and driving business growth.

    • Over 10 years of experience in senior leadership roles

    • Successfully implemented strategic initiatives resulting in increased revenue by 30%

    • Strong background in team management and fostering a positive work culture

    • Skilled in developing and executing business plans to achieve organizational goals

  • Answered by AI
  • Q3. Previous experience
  • Q4. Questions about previous experience mostly
  • Q5. Previous experience and in depth technical questions about the same
  • Q6. Why should i hire you and what makes u different from my current employees?
  • Ans. 

    I bring a unique combination of experience, skills, and leadership qualities that will drive success in this role.

    • I have a proven track record of exceeding targets and delivering results in previous roles.

    • My strong leadership skills have enabled me to successfully lead teams and drive collaboration.

    • I possess a diverse skill set that includes strategic planning, problem-solving, and effective communication.

    • I am highly a...

  • Answered by AI
  • Q7. If there is no scope for development in this company will u still join us?
  • Ans. 

    Yes, I would still consider joining the company even if there is no scope for development.

    • I believe in the company's values and culture, which are important to me.

    • I am confident in my ability to contribute positively to the company's success in other ways.

    • I am open to taking on new challenges and responsibilities within my current role.

    • I value job stability and long-term growth potential within the organization.

  • Answered by AI
  • Q8. Are you willing to sign a 2 year contract with us?
  • Ans. 

    Yes, I am willing to sign a 2 year contract with the company.

    • I am committed to the company's goals and vision

    • I understand the importance of stability and long-term commitment

    • I am confident in my abilities to contribute positively to the organization over the next 2 years

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: topic no 1: "is India ready for war?"
topic no 2: "effects of social media"
group of 10 people were asked to talk about any one of the above mentioned topic for 1 min. Out of 10 m 2 people were selected.

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my last company experiences
  • Q2. About my family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything was good

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. In first round there were apptitude test which was best on English language. There were 30 questions and time was 25 minutes.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on English grammar, right sequencing of words in wrong sequencing sentence.
Fill in the blanks.

Flipkart Interview FAQs

How many rounds are there in Flipkart Email Customer Support Executive interview?
Flipkart interview process usually has 1 rounds. The most common rounds in the Flipkart interview process are One-on-one Round.

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Flipkart Email Customer Support Executive Interview Process

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Interview experience

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