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Flipkart Email Customer Support Executive Interview Questions and Answers

Updated 4 Jul 2024

Flipkart Email Customer Support Executive Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(7 Questions)

  • Q1. Give a introduction
  • Ans. 

    I am a dedicated and experienced Email Customer Support Executive with a passion for providing excellent customer service.

    • Experienced in handling customer inquiries and resolving issues via email

    • Proficient in using email management software and CRM systems

    • Strong communication skills and ability to empathize with customers

    • Ability to multitask and prioritize workload effectively

    • Example: Successfully resolved a customer c...

  • Answered by AI
  • Q2. Why did you leave your last organisation
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a more challenging role

    • Seeking new learning opportunities

    • Company restructuring led to changes in job responsibilities

  • Answered by AI
  • Q3. How much is your experience
  • Ans. 

    I have 2 years of experience in email customer support.

    • 2 years of experience in handling customer queries via email

    • Proficient in using email management software

    • Ability to prioritize and multitask effectively

    • Experience in resolving customer complaints and issues

    • Trained in providing excellent customer service

  • Answered by AI
  • Q4. How many languages can I speak
  • Ans. 

    I can speak 3 languages fluently - English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Can communicate effectively in multiple languages

    • Experience in providing customer support in different languages

  • Answered by AI
  • Q5. Qualifications and certificates
  • Q6. Describe your city in hindi
  • Ans. 

    मेरे शहर में गर्मी में तेज धूप होती है और सर्दियों में ठंड होती है।

    • गर्मी में तेज धूप

    • सर्दियों में ठंड

    • शहर में बहुत सारे पार्क और खेल के मैदान हैं

  • Answered by AI
  • Q7. Why want this job
  • Ans. 

    I am passionate about providing excellent customer service and enjoy helping customers resolve their issues.

    • Passion for customer service

    • Enjoy helping customers

    • Problem-solving skills

    • Effective communication skills

  • Answered by AI

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Personnel questions like introduce about yourself
Round 3 - Aptitude Test 

Typing speed and good communication in English

Round 4 - Behavioral 

(1 Question)

  • Q1. Some kind of process knowledge like what is empathy and sympathy and differentiate? What is customer support and why customer are important? How will you treat customers? About the organisation what you ha...

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is tha downside of working for Amazon ?
  • Ans. 

    The downside of working for Amazon

    • High workload and pressure

    • Limited work-life balance

    • Strict performance metrics

    • Limited career growth opportunities

    • Intense competition among employees

  • Answered by AI
  • Q2. People who hate working at amazon?
  • Ans. 

    Some people may hate working at Amazon due to various reasons.

    • High workload and pressure

    • Lack of work-life balance

    • Strict policies and procedures

    • Limited career growth opportunities

    • Negative work culture

    • Inadequate compensation

    • Unfavorable management practices

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work for home ...and seeking in Hindi ,
Urdu , chat

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a highly motivated and customer-focused individual with excellent communication skills.

    • I have experience in customer service and support roles

    • I am a quick learner and can adapt to new situations easily

    • I am proficient in using various communication channels such as chat and email

    • I am a team player and can work well under pressure

    • I am passionate about providing excellent customer service and ensuring customer satisf

  • Answered by AI
  • Q2. Why do you want to be associate with company
  • Ans. 

    I want to be associated with the company because of its strong reputation, growth opportunities, and positive work culture.

    • Strong reputation: The company has a proven track record of delivering high-quality products and services, which aligns with my own values and aspirations.

    • Growth opportunities: The company offers various avenues for professional development and career advancement, allowing me to continuously learn ...

  • Answered by AI
  • Q3. Tell us about one key achievement in your life
  • Ans. 

    I successfully completed a challenging project within a tight deadline

    • Managed a team of 5 to complete a software development project in 3 months

    • Implemented agile methodology to ensure timely delivery of project milestones

    • Received positive feedback from the client for delivering a high-quality product

    • Achieved a 20% increase in revenue for the company through successful project completion

  • Answered by AI
  • Q4. You want to get a new smartphone. How will you convince your parents to get it ,for you
  • Ans. 

    I would present a well-researched argument highlighting the benefits of the new smartphone and how it can improve my productivity and communication.

    • Research and compare different smartphone models to find the best fit for my needs

    • Create a budget plan and show how I can contribute towards the cost

    • Highlight the benefits of having a smartphone such as improved communication, access to educational resources, and productivi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am maya patidar I have completed my graduation and now I am learning computer course. Thankful to company for give me golden opportunity.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Self introduction
  • Q2. Different of empathy and sympathy
  • Ans. 

    Empathy is understanding and sharing the feelings of others, while sympathy is acknowledging and feeling sorry for someone's situation.

    • Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

    • Sympathy is feeling compassion or pity for someone without necessarily understanding their feelings.

    • Empathy is more about connecting with others on an emotional level, while sympathy is more...

  • Answered by AI
  • Q3. About last working
  • Q4. What is empathy
  • Ans. 

    Empathy is the ability to understand and share the feelings of another person.

    • Putting yourself in someone else's shoes

    • Listening actively and showing understanding

    • Expressing compassion and support

    • Recognizing and validating emotions

    • Responding with kindness and care

  • Answered by AI
  • Q5. What is sympathy
  • Ans. 

    Sympathy is the ability to understand and share the feelings of another person.

    • Sympathy involves feeling compassion for someone else's struggles or hardships

    • It is different from empathy, which involves actually feeling the same emotions as the other person

    • Showing sympathy can involve offering support, comfort, or encouragement to someone in need

  • Answered by AI

Interview Preparation Tips

Topics to prepare for BigBasket Email Support Executive interview:
  • Basics of company details
Interview preparation tips for other job seekers - Be confident and feel free
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to Be confided

Flipkart Interview FAQs

How many rounds are there in Flipkart Email Customer Support Executive interview?
Flipkart interview process usually has 1 rounds. The most common rounds in the Flipkart interview process are One-on-one Round.

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Flipkart Email Customer Support Executive Interview Process

based on 1 interview

Interview experience

2
  
Poor
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