Flipkart Email Customer Support Executive Interview Questions and Answers

I have a proven track record of successfully leading teams, driving growth, and exceeding targets.

• I have over 10 years of experience in senior leadership roles.

• I have consistently delivered results and exceeded targets in my previous roles.

• I have a strong strategic mindset and have successfully led teams through periods of change and growth.

• I am a strong communicator and relationship builder, able to collaborate effect...read more

When dealing with a customer who is already upset with a previous executive, it is important to empathize, listen actively, apologize if necessary, and offer a solution or escalate the issue if needed.

• Empathize with the customer and acknowledge their frustration.

• Listen actively to understand their concerns and let them vent if necessary.

• Apologize for any inconvenience caused by the previous executive, even if it wasn't...read more

To manage delivery dispatch, ensure proper planning, communication, and tracking of orders.

• Create a delivery schedule and assign tasks to team members

• Communicate with customers to confirm delivery details and address any issues

• Track orders and delivery progress using software or tools

• Monitor inventory levels to ensure timely restocking

• Implement quality control measures to ensure accurate and timely deliveries

CEEs can be managed by creating a roster that includes their availability, skills, and workload.

• Create a spreadsheet or software program to track CEE availability and workload.

• Include information on their skills and certifications.

• Ensure that the workload is evenly distributed among CEEs.

• Update the roster regularly to reflect changes in availability or workload.

• Communicate with CEEs to ensure that they are aware of the...read more