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I was interviewed in Jan 2025.
Hospitality is the act of providing a welcoming and friendly environment to guests or customers.
Hospitality involves creating a positive and welcoming atmosphere for guests or customers
It includes providing excellent customer service and anticipating the needs of others
Hospitality can be seen in various industries such as hotels, restaurants, and event planning
Examples of hospitality include greeting guests with a smil...
Hospitality should be utilized in all departments to create a positive guest experience.
Utilize hospitality in front desk operations to greet guests warmly and efficiently check them in.
Implement hospitality in housekeeping to ensure rooms are clean and comfortable for guests.
Train restaurant staff to provide excellent customer service and create a welcoming atmosphere.
Utilize hospitality in maintenance to promptly add...
Food and beverage service involves the process of preparing, presenting, and serving food and drinks to customers in a hospitality setting.
Involves taking orders from customers
Preparing food and drinks according to customer preferences
Serving food and drinks to customers in a timely and professional manner
Clearing tables and ensuring customer satisfaction
Examples: Waiters taking orders, bartenders preparing drinks, ser
Different types of services in food and beverage service include table service, buffet service, and self-service.
Table service involves food being served directly to the customer at their table by a waiter or waitress.
Buffet service allows customers to serve themselves from a variety of dishes laid out on a table or buffet line.
Self-service involves customers selecting and serving their own food and beverages, typicall
Housekeeping department is responsible for maintaining cleanliness and orderliness in hotels, resorts, and other hospitality establishments.
Responsible for cleaning and maintaining guest rooms, public areas, and back-of-house areas
Ensures high standards of cleanliness and hygiene are met
Manages inventory of cleaning supplies and equipment
Trains and supervises housekeeping staff
Works closely with other departments to en...
I have achieved significant improvements in employee performance and customer satisfaction through tailored training programs.
Implemented customized training modules resulting in a 20% increase in employee productivity
Received recognition for improving customer satisfaction scores by 15%
Successfully led a team of trainers to develop a new onboarding program that reduced employee turnover by 10%
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National Institute of Fashion Technology
National Stock Exchange of India
National Payments Corporation of India
NTPC