Muthoot Finance Customer Service Associate Interview Questions and Answers

Q1. Self introduction? What is inbound call? What is outbound call? What is bpo ? What is call center?
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Q1. Why should i hire you
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Q2. What is your strength
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Q3. What is your weakness
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Q1. Regarding qualifications and experience in retail branch banking
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Q1. Interview with seniors
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Q2. Qualification n background
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Q3. Work experience if worked earlier n general questions based one dealing work culture
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Q4. Discussion about job role
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Q1. Experience n qualificayion
Ans. 
I have 3 years of experience in customer service and a Bachelor's degree in Business Administration.
• 3 years of experience in customer service

• Bachelor's degree in Business Administration

• Strong communication and problem-solving skills

• Familiarity with CRM systems and customer support tools
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Q2. Qualification n degrees
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Q3. Work experience n vintage if worked earlier
Ans. 
I have 3 years of experience working in customer care at a vintage clothing store.
• I have 3 years of experience in customer care

• I have worked at a vintage clothing store

• I have handled customer inquiries, complaints, and feedback

• I have experience in providing excellent customer service
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Online examination based on vocab, general apptituted

Onboarding modules n training session

Q1. IN WHICH YEAR HDFC ESTABLISH.
Ans. 
HDFC was established in 1994.
• HDFC stands for Housing Development Finance Corporation.

• It was established on August 17, 1994.

• It is headquartered in Mumbai, India.

• HDFC is one of the largest private sector banks in India.
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Q2. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
Ans. 
HDFC provides a range of services to its customers including banking, loans, insurance, investments, and credit cards.
• Banking services such as savings accounts, current accounts, and fixed deposits

• Loan services such as personal loans, home loans, and car loans

• Insurance services such as life insurance, health insurance, and motor insurance

• Investment services such as mutual funds, stocks, and bonds

• Credit card services wi
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Q1. TURN OVER OF THE HDFC?
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Q2. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
Ans. 
HDFC stands for Housing Development Finance Corporation. CASA stands for Current Account Savings Account.
• HDFC is a leading financial institution in India that provides a range of financial products and services.

• It was founded in 1977 and is headquartered in Mumbai.

• CASA is a type of bank account that combines a current account and a savings account.

• It is a low-cost source of funds for banks and helps them to maintain a ...read more
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REASONING, PUZZLES AND RELATIONSHIP

Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have a strong background in customer service and communication skills.

• I am proficient in handling customer inquiries, resolving issues, and providing exceptional service.

• I am a good listener and problem solver, always striving to meet customer needs and exceed expectations.
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Q2. As I am looking, you are a fresher and you have a 3-year career gap. How can you define this gap?
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing excellent service

• Empathetic and dedicated to customer satisfaction
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Q2. Tell me something about your family and family business.
Ans. 
My family runs a small business in the textile industry, specializing in handmade fabrics.
• Family business in textile industry

• Specializes in handmade fabrics

• Small business

• Multiple generations involved
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Q3. You said you had a startup, so tell me something about that startup.
Ans. 
My startup was a mobile app that connected local farmers with consumers for fresh produce delivery.
• The app allowed users to browse and purchase fresh fruits and vegetables directly from local farmers.

• We offered same-day delivery to ensure the produce was as fresh as possible.

• Customers could track their orders in real-time and provide feedback on the quality of the produce.

• We also provided a platform for farmers to show...read more
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Q1. Why you want to join hdfc bank
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Q2. Why you want to join hdfc after engineering
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Q1. Banking operations related questions
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Q2. Banking experience related questions
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Q3. Foreign exchange related questions
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Q1. Briefly introduce yourself
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Q2. Why do you want to join Banking?
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