MOURI Tech Interview Questions, Process, and Tips

The duration of the test is one hour.

GD pertains to the selling of products.

Q1. What is conflict management?
Ans. 
Conflict management is the process of handling disputes or disagreements in a constructive way to reach a resolution.
• Identifying the source of conflict

• Listening to all parties involved

• Finding common ground and understanding each other's perspectives

• Brainstorming solutions together

• Implementing a mutually agreed upon resolution

• Following up to ensure the conflict is fully resolved
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Q2. How will you handle a team?
Ans. 
I will handle a team by setting clear expectations, providing support and guidance, fostering open communication, and recognizing achievements.
• Set clear expectations for team members regarding goals, roles, and responsibilities

• Provide support and guidance to team members to help them succeed

• Foster open communication within the team to encourage collaboration and problem-solving

• Recognize and celebrate team achievements
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Q1. Self introduction
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Q2. Privious company experience
Ans. 
Worked as a Quality Analyst at XYZ Company for 3 years, responsible for ensuring product quality and compliance with industry standards.
• Conducted regular quality audits to identify areas for improvement

• Implemented quality control measures to enhance product quality

• Collaborated with cross-functional teams to address quality issues

• Provided training to staff on quality assurance processes
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Q1. How is your experiences
Ans. 
I have over 5 years of experience in the BPO industry, with a focus on customer service and team management.
• Managed a team of 20 customer service representatives, ensuring KPIs were met consistently

• Implemented new training programs to improve employee performance and customer satisfaction

• Handled escalations and resolved complex customer issues efficiently

• Utilized data analytics to identify trends and make strategic dec...read more
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Q2. What is your feedback
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Q1. Discovery your work history
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Q2. What's an achievement in your career
Ans. 
Implemented a new customer service strategy resulting in a 20% increase in customer satisfaction ratings.
• Developed and implemented a new customer service strategy

• Analyzed customer feedback and identified areas for improvement

• Trained team members on new processes and procedures

• Monitored customer satisfaction ratings to track progress

• Achieved a 20% increase in customer satisfaction ratings
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Q1. How can your past work experiences help you succeed here
Ans. 
My past work experiences in customer service and problem-solving have equipped me with the skills needed to excel in a BPO Executive role.
• I have extensive experience in handling customer inquiries and resolving issues efficiently.

• I am adept at multitasking and managing high call volumes, which are essential skills in a BPO setting.

• I have a proven track record of meeting and exceeding performance targets, showcasing my ...read more
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Q2. Out of all your past jobs, which one did you learn the most from and why
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Q1. Some administrative questions
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Q1. Some project explanation
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