MOURI Tech BPO Executive Interview Questions and Answers

I have over 5 years of experience in the BPO industry, with a focus on customer service and team management.

• Managed a team of 20 customer service representatives, ensuring KPIs were met consistently

• Implemented new training programs to improve employee performance and customer satisfaction

• Handled escalations and resolved complex customer issues efficiently

• Utilized data analytics to identify trends and make strategic dec...read more

Implemented a new customer service strategy resulting in a 20% increase in customer satisfaction ratings.

• Developed and implemented a new customer service strategy

• Analyzed customer feedback and identified areas for improvement

• Trained team members on new processes and procedures

• Monitored customer satisfaction ratings to track progress

• Achieved a 20% increase in customer satisfaction ratings

My past work experiences in customer service and problem-solving have equipped me with the skills needed to excel in a BPO Executive role.

• I have extensive experience in handling customer inquiries and resolving issues efficiently.

• I am adept at multitasking and managing high call volumes, which are essential skills in a BPO setting.

• I have a proven track record of meeting and exceeding performance targets, showcasing my ...read more