Midland Microfin Limited Branch Manager Interview Questions and Answers for Experienced

Asked about my work chenge and experience but also about previous company

About business development

How can we handle customer,if customer skip then how we can trace them,how to convince customer,how to provide better service ,how management proceed etc

Q1. How to manage our company application what's benefits of application
Ans. 
Managing our company application involves ensuring its smooth functioning and leveraging its benefits.
• Regularly monitoring and updating the application to ensure it meets the company's needs

• Training employees on how to effectively use the application

• Troubleshooting any issues or bugs that arise

• Utilizing the application's features to streamline processes and improve efficiency

• Gathering and analyzing data from the applic...read more
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Q2. Req & Manage all subject
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Q3. All departments is good 👍
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Q1. About previous company
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Q2. Experience in home Loan and Lap and product description
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Q1. How to handle angere customer?
Ans. 
Handling an angry customer requires active listening, empathy, and finding a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative

• Follow up to ensure their satisfaction
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Q2. How to generate your own leads of business if you have no supported any channel for business ?
Ans. 
To generate leads without any supported channel, focus on networking, referrals, cold calling, and online research.
• Build a strong network by attending industry events, conferences, and trade shows.

• Ask for referrals from satisfied customers and offer incentives for successful referrals.

• Engage in cold calling to reach out to potential clients directly.

• Utilize online research to identify potential leads and gather contact...read more
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Q3. What's is the cibil score and credit score ?
Ans. 
CIBIL score and credit score are numerical representations of an individual's creditworthiness and financial history.
• CIBIL score and credit score are used by lenders to assess the risk of lending money to an individual.

• They are calculated based on factors such as payment history, credit utilization, length of credit history, and credit mix.

• A higher score indicates a lower credit risk and increases the chances of loan a...read more
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Q4. What about your previous experience of your ex company ?
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Q5. What's your roll play in previous company ?
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