MeritNation Assistant Manager Operations Interview Questions and Answers

Easy round , very easy , easy peasy

Given topic was implemented properly

Q1. Sales operation , sales, numbers , data , crm
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Q2. Tel about sales operations, sales, crm and experience
Ans. 
Sales operations involve managing sales processes, CRM systems, and customer experience to drive revenue growth.
• Sales operations focus on optimizing sales processes and strategies to increase revenue

• CRM systems are used to manage customer interactions and data to improve sales effectiveness

• Customer experience is a critical component of sales success and involves creating positive interactions with customers

• Experience i...read more
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Questions on aptitude in mathematics.

Q1. Tell me about yourself.
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency and cost savings

• Excellent communication and problem-solving abilities

• Managed cross-functional teams to achieve project goals
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Q2. Past Experience.
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Q1. Future goals and plans
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Q2. What future goals
Ans. 
My future goals include improving team efficiency, implementing new strategies, and achieving operational excellence.
• Implement new strategies to streamline operations

• Enhance team communication and collaboration

• Achieve operational excellence through continuous improvement

• Develop leadership skills to effectively lead the team

• Increase team productivity and efficiency
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Q3. Weakness and Strength
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Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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Covide - WFH Policies.

Q1. Salary and benefits.
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Q2. Why Unacademy.
Ans. 
Unacademy is a leading online learning platform with a diverse range of courses and top educators.
• Unacademy offers a wide variety of courses, from academic subjects to competitive exams preparation.

• The platform provides access to top educators and industry experts, ensuring high-quality learning.

• Unacademy's interactive live classes and recorded lectures make learning flexible and convenient.

• The community aspect of Unac...read more
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Questions about previous experience, puzzle about 25 horses 5 racetracks

Questions about previous experience, evaluation of response to situations about operations delivery, how to prioritise between university, instructor and learner tickets.

Questions about previous experience, evaluation of response to situations about operations delivery, how to manage learner escalation about refunds, how will you proceed when you have a smaller number of evaluators and large number of submissions, what do you want to do long-term in your career

Q1. How you can convenience a CX(coustmer for make their payments)
Ans. 
By offering multiple convenient payment options and personalized reminders, we can make it easier for customers to make their payments.
• Offer various payment methods such as online payments, mobile payments, automatic bank transfers, and credit card payments

• Send personalized payment reminders via email, text message, or phone call to ensure customers do not forget to make their payments

• Provide easy-to-follow instruction...read more
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Q2. I convenience a CX like saying it's important to your child to study.
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Q3. If you're going to pay this is impact bad credit report if they are out side the internal policy
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Q4. If CX passed the cancel the product withing proper time so they have to pay.
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Q1. Ms Excel formulas v look up
Ans. 
VLOOKUP is a powerful Excel formula used to search for specific data in a table.
• VLOOKUP stands for Vertical Lookup.

• It is used to search for a specific value in a table and return a corresponding value from the same row.

• It requires four arguments: lookup value, table array, column index number, and range lookup.

• It is commonly used in financial analysis and data management.

• Example: =VLOOKUP(A2, B2:C10, 2, FALSE) will sea...read more
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Q2. H look up basic questions
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Q3. Basic points Google sheets
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