Mercure Interview Questions and Answers

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Practical case solving about the work you are applying for

Q1. Related you & about you
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Q2. Your education background
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Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
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Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. What did you learn in your internship
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Q2. What's happening in the world , India or whats in the news
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Q3. Share a situation when you handled guest
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Q4. Tell us about the hotel where you trained
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Q5. What do you know about the Oberoi
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Q1. Technical Questions department specific
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Q1. Tell me about your experience
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Q2. Type of services in the hospitality industry
Ans. 
Services in the hospitality industry include accommodation, food and beverage, event planning, and entertainment.
• Accommodation services include hotels, motels, resorts, and vacation rentals

• Food and beverage services include restaurants, bars, cafes, and catering

• Event planning services include organizing conferences, weddings, parties, and meetings

• Entertainment services include live music, performances, tours, and recre
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Q3. How to handle the situation
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Handling the situation involves assessing the problem, identifying possible solutions, and implementing the best course of action.
• Listen actively to understand the situation

• Analyze the root cause of the issue

• Brainstorm potential solutions

• Evaluate the pros and cons of each solution

• Communicate effectively with stakeholders

• Implement the chosen solution with clear steps and timelines

• Monitor progress and make adjustments as
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Q1. Experience, current ctc, expected ctc,notice period
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Q1. HOw do you make V marry cocktail
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Q2. How to make bed
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Q3. How to make a&D
Ans. 
To make a&D, mix equal parts of a and d together.
• Mix equal parts of ingredient a and ingredient d together

• Stir well until fully combined

• Adjust the ratio of a and d based on desired taste or consistency
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Q1. Self introduction
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Q2. Why to join sales
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Sales offers opportunities for growth, challenges, and financial rewards.
• Opportunity to interact with diverse clients and build relationships

• Challenging environment that requires problem-solving skills

• Potential for high earnings through commissions and bonuses
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Q1. APC/BOB/Upselling
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Q2. Convincing strategy
Ans. 
Building trust, understanding needs, showcasing value, overcoming objections, closing the deal
• Establish rapport and build trust with the customer

• Listen actively to understand the customer's needs and pain points

• Demonstrate the value of your product or service in addressing their needs

• Address any objections or concerns the customer may have

• Ask for the sale and close the deal effectively
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Q1. Why Sales and Why Radisson Blu
Ans. 
Passionate about sales and attracted to Radisson Blu's reputation for luxury and exceptional customer service.
• I have always been drawn to the fast-paced and dynamic nature of sales, where I can utilize my communication and negotiation skills.

• Radisson Blu's strong reputation for luxury and exceptional customer service aligns with my values and goals in providing top-notch experiences for clients.

• I am excited about the o...read more
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Q2. Why should we hire you
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I have a proven track record of exceeding sales targets and building strong relationships with clients.
• I have consistently met or exceeded sales targets in my previous roles.

• I have a strong ability to build and maintain relationships with clients, leading to repeat business and referrals.

• I am highly motivated and driven to succeed in a competitive sales environment.

• I have excellent communication and negotiation skills,...read more
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Q1. Tell me about yourself
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Q2. Why should I hire you
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