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Mera Bhoomi Realty Service Delivery Manager Interview Questions and Answers
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Interview questions from similar companies
Anonymous
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Interview lead with work experience and technical questions related to the job requirement.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. About your profile
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. It includes managerial round
(1 Question)
- Q1. More on process related
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.
(2 Questions)
- Q1. How big my team and what was the type of daily challenges used handle
- Q2. Transitions and other areas on delivery and project
(1 Question)
- Q1. Same questions as is in first round
(1 Question)
- Q1. Current package and expectations
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. What was your biggest learning in your career?
(1 Question)
- Q1. Why have you left your lst few jobs in a succession of 2 to 2 and a hlaf years each?
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. About yourself
- Ans. Kindly tell something different,not like your name and then your exprience.
- Q2. Define the current role
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
Selected
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How to you manage client escalation
- Ans.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
Interview Preparation Tips
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