McLean Head Operations Interview Questions and Answers

Q1. Why do you want to join byjus ?
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After your clearing first round they will provide you SHL assessment link. You have to complete within the time. It have 5 sections namely English Grammar, Reasoning, Maths, Assay writing, Typing test. Very easy level questions.

Q1. Tell me about yourself?
Ans. 
Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving measures resulting in a 20% increase in profitability

• Led cross-functional teams to streamline workflows and improve productivity

• Strong background in strategic planning and project management
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Q2. Give me brief about your job role
Ans. 
Overseeing daily operations, managing staff, ensuring efficiency and productivity.
• Managing and coordinating daily operations

• Supervising staff and ensuring they meet performance goals

• Implementing strategies to improve efficiency and productivity

• Monitoring and analyzing operational metrics

• Collaborating with other departments to achieve organizational goals
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Q3. Willing to work in night shift?
Ans. 
Yes, I am willing to work in night shifts as required for the role.
• I am flexible with my working hours and understand the demands of the role.

• I have previous experience working night shifts and can adapt to the schedule.

• I prioritize the job requirements over personal preferences for working hours.
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Q4. Are you servicing notice period & what is your last working day?
Ans. 
Yes, I am currently serving my notice period which ends on [last working day].
• Yes, I am serving my notice period.

• My last working day is [date].
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Q5. Very easy questions asked by HR. Be confident and provide real information.
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Q1. Introduce yourself?
Ans. 
Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

• Led cross-functional teams to streamline workflow and improve productivity
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Q2. What is your last job role?
Ans. 
I was the Director of Operations at a multinational technology company.
• Led a team of 50+ employees in managing day-to-day operations

• Implemented efficiency strategies to streamline processes and reduce costs

• Collaborated with cross-functional teams to ensure smooth operations

• Developed and monitored key performance indicators to track progress

• Managed vendor relationships and negotiated contracts
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Q3. Why you left your company?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Limited opportunities for growth in previous company

• Seeking new challenges and experiences
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Q4. Why you want to join EXL?
Ans. 
I want to join EXL because of its reputation for innovation and growth in the industry.
• Excited about the opportunity to work for a company known for its innovative solutions

• Impressed by EXL's track record of growth and success in the industry

• Looking forward to contributing my skills and experience to a dynamic and forward-thinking organization
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Q5. Why should we hire you?
Ans. 
I have a proven track record of successfully leading operations teams, improving efficiency, and driving results.
• Extensive experience in operations management

• Strong leadership skills

• Track record of improving efficiency and driving results

• Ability to strategize and implement effective operational plans
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Q6. If you get better opportunity elsewhere, do you left EXL?
Ans. 
I am committed to my current role at EXL and would only consider leaving if the new opportunity aligns with my career goals and values.
• I am dedicated to my current role at EXL and would only consider leaving if the new opportunity offers significant growth potential.

• I would carefully evaluate the new opportunity to ensure it aligns with my career goals and values before making a decision.

• If the new opportunity provides...read more
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Q7. What is your last CTC & your expected CTC?
Ans. 
My last CTC was $150,000 and my expected CTC is $180,000.
• Last CTC: $150,000

• Expected CTC: $180,000
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Q8. If we hire you, in how many days you can join us?
Ans. 
I can join within 2 weeks of receiving the offer.
• I will need to provide a 2-week notice to my current employer.

• I may need some time to relocate if the position is in a different city.

• I will need to finalize any pending projects before leaving my current job.
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Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. Introduce about college experience?
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Q2. Some hidden things you liked in your management?
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Choose your own topic and explain to others?

Q1. How much salary do you expect?
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Q2. Why should we hire you?
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Q1. Based on previous experience
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Q2. Command on work experience
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Q1. Basic questions
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Q2. Understand about roles and responsibilities
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Q1. About pervious experience and family details are you okay extra work hours without pay
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Q2. Banking process
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Q1. Basic dip check
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Q2. Genaral concepts
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