Maruti Suzuki Territory Service Manager Interview Questions and Answers for Experienced

Just basic test aptitude and basic automobile knowledge

Q1. Based on your work profile strictly based on resume not outside
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Q2. Difference between scr and egr
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SCR (Selective Catalytic Reduction) is a technology used in diesel engines to reduce nitrogen oxide emissions, while EGR (Exhaust Gas Recirculation) is a method to reduce emissions by recirculating exhaust gases back into the engine.
• SCR uses a urea-based solution to convert NOx emissions into nitrogen and water vapor

• EGR reduces emissions by recirculating a portion of exhaust gases back into the engine's combustion cham...read more
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Q3. How retention is monitored
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Retention is monitored through various metrics such as customer satisfaction surveys, repeat business rates, and customer complaints.
• Customer satisfaction surveys are conducted regularly to gauge how satisfied customers are with the service provided.

• Repeat business rates track how many customers return to use the service again, indicating their level of satisfaction.

• Customer complaints are monitored and addressed promp...read more
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Q4. What do I do when you enter the workshop
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Q1. A bit of finance was there ebitda
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Q2. How to calculate ebitda
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EBITDA can be calculated by adding together a company's earnings before interest, taxes, depreciation, and amortization.
• Calculate a company's net income

• Add back interest, taxes, depreciation, and amortization to the net income

• The formula for EBITDA is: EBITDA = Net Income + Interest + Taxes + Depreciation + Amortization

• Example: Net Income = $100, Interest = $20, Taxes = $30, Depreciation = $10, Amortization = $5. EBITD
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Q1. Basic introduction
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Q2. Dealer profitability
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